James Scutt

Chief Customer Officer (XMP, ACXP) leading Strategic Customer-Led Growth to improve customer experience & deliver business objectives.

[James Scutt @ScuttJ]

60sPOV: Strategy for the customer-led growth agenda. Turning customer experience and operational excellence into commercial advantage.

Subscribe on LinkedIn https://t.co/i5dkal29vW

[James Scutt @ScuttJ]

🚀 Stop guessing. Start growing.

The most successful companies in the world have one thing in common: they are Customer-Led.

I’m breaking down the strategies, insights, and frameworks you need to succeed...

Subscribe here: https://t.co/i5dkal29vW

[Qualtrics @Qualtrics]

"What the actual f...flagnog is going on in 2025?" 😵‍💫 Great question.

Our XM experts have the answers at #X4SLC.

Register now: https://t.co/Rg0q4Ej9ti

[James Scutt @ScuttJ]

@1pMobile Is this available to existing customers?

[James Scutt @ScuttJ]

As a former trustee at @DacorumCAB I've seen firsthand the vital role they play in our community.

Right now, preventing homelessness has never been more urgent.

If you can, please consider a donation this Christmas: https://t.co/6AtzBw4CeB

[James Scutt @ScuttJ]

Read this piece in Customer Experience Magazine to get a succinct overview of how shoppers will act in 2025 according to the Qualtrics Consumer Trends Report. #ConsumerTrends #CustomerExperience #Qualtrics https://t.co/tcyRVZut5M

[James Scutt @ScuttJ]

"That’s it! I’m never shopping with that particular vendor ever again!" Check out Diginomica's article on Qualtrics Consumer Trends report https://t.co/vobnkhaacu

[James Scutt @ScuttJ]

Join us on the 1st of October to hear from HR and CX experts and leading brands in the Middle East about how to prepare your business for the continuing AI revolution - Register now to save your spot! https://t.co/B80x1O2d6y

[James Scutt @ScuttJ]

Staying ahead in the CX game means staying informed. 📚

Our team at Qualtrics has compiled a list of the best books and podcasts to help you get there. Trust me, it's a game-changer!
#CX #qualtrics https://t.co/cE8Zdl22BM

[James Scutt @ScuttJ]

Curious what Juneteenth celebrations look like at Qualtrics?

💙 Reflecting on history through an enlightening keynote with Dr. Daina Ramey Berry
🖤 Stepping away from work to spend the day in our own meaningful ways
❤️ Recommitting to fostering a culture of inclusion & respect

[James Scutt @ScuttJ]

@EmiratesSupport Your website states "Children below 13 years old, however, will always be seated with an accompanying adult." You have allocated a seat for a 5yr old and 8yr old away from the lead adult and won't charge them. Helpline rude and no help at all. Please advise?

[James Scutt @ScuttJ]

@HarboroughEast @colinrjenkins @jonathan_ellis @1pMobile @sambakey SIMs back up and running this morning after a phone reboot.

[James Scutt @ScuttJ]

@1pMobile @sambakey @jonathan_ellis 1p continues: "It is only a small number of our customer base that is affected at the moment so we don't believe there is at requirement to put out a statement."

[James Scutt @ScuttJ]

@1pMobile @sambakey @jonathan_ellis And 1p adds "We are getting a lot of customers through saying they are affected however not all customers are affected so we didn't want to put anything out so we can help the people who have an issue that is not related to this issue."

[James Scutt @ScuttJ]

@1pMobile @sambakey @jonathan_ellis For those wondering what's going on, here is an update from 1p as at 9.03 this morning: "At the moment we are still waiting to hear that the issue has been fixed we are hoping it will be today or during the networks overnight update this evening. "

[James Scutt @ScuttJ]

@1pMobile @sambakey @jonathan_ellis https://t.co/KB6i2kgYqc

[James Scutt @ScuttJ]

🎤 Exciting Speaker Alert! Join us at X4 London to hear from James Timpson, CEO of Timpson Group & author of "The Happy Index." Learn how 'upside-down management' can lead to happier teams & better business results. Register now: https://t.co/rE3CGmflAS

[James Scutt @ScuttJ]

Mark your calendars for Thursday evening May 2nd for an epic conclusion to X4 SLC.
Register today: https://t.co/Ia0zgxROB7 https://t.co/pcDA2qYjrW

[James Scutt @ScuttJ]

Did you know that 33% of consumers say they'll consider switching companies after just a single instance of poor service? https://t.co/zu8avW8K9G