GM. We had our all-hands company retreat last month, I collected all costs in a blog post, and shared what we believe the ROI of a retreat is - https://t.co/8E4WfmKVXy
@forgebitz@levelsio also use WhatsApp instead of email to communicate, the real people on the ground that can get something done for you are on Whatsapp.
@g_xing@stripe Aah, that's really cool. Not all results seem to make sense, but I think this is because we use pause collection regularly for giving people more time to pay their open invoices. Happy to chat.
here's my annual @stripe feature wish list:
- Be able to disable zero invoices during trials, we use sequential invoice numbering across our account. Every invoice number needs to be accounted for, these zero invoices (a lot due to free trial) are wasteful.
- Be able to have multi-year subscriptions, I get it's not good to do this for auto-collected payments, but why not allow it for subs where you "Send invoice" .
- Be able to ignore paused collections as churn. We often use this to give customers a bit more time to pay their invoices without needing to cancel the sub. In our book a pause collection isn't a cancel, so shouldn't be marked as churn in MRR reports.
- Make it possible to zoom into Billing Graphs like the MRR growth one, so you can click to see which customers are causing the churn/upsell/...
- Create a quote for an upsell or renewal based on an existing subscription, accepting the quote would schedule the sub to update
- Be able to download an upcoming invoice as a nice PDF renewal quote.
- Make it easier to switch the main currency of an existing customer.
cc @stripesupport
We have over 520 paying customers, we only lost 5 the past 3 months. Not 5%, 5 in total.
In 2023, we lost 20 customers in total.
If your churn is low, anything is possible.
How I used to book hotels?
Go to booking, compare locations, prices and book on there.
How I currently book hotels?
Search on Google Maps, find a dozen hotels, send them all an templated email with my dates and requirements.
The latter is faster, cheaper and quality rooms.
The power of MS in the wild: People asking for a teams link for calling, people being annoyed you still use Zoom, ...
Not using Teams is seen as not being able to open a .doc file.
We've just released AI auto-translations in @Prezly . It's powered by @DeepLcom in the background and pretty bonkers how good the quality is.
https://t.co/hAgPF2ggvc
@nathanbarry In your earlier blog post the 75% gets divided based on performance (score 0 to 4). Is this still the case? or just as stated here split evenly.
An ideal customer profile (ICP) might be ideal from a use case perspective, but be not-so-ideal from a business case perspective (as in no money). Making that ideal customer profile far from ideal.
@Pieterjanvl@Prezly@Microsoftbe Het is geen globaal probleem, ook niet bij outlook, maar we merken wel dat die soms problemen geeft met Sendgrid IPs (onze email service provider). We zijn hier redundancy aan het inbouwen, zodat we dit beter kunnen opvangen zonder onze goede reputatie te verliezen :-)