@nxcare A number of other passengers phoned you and were either lied to or were fobed off. For example, one passenger was lied to and was told the service was in Whitechapel and would shortly be arriving in Stratford.
I demand an instant full refund.
@nxcare A number of young, vulnerable women were left at the coach station without any National Express service to board. A significant number of virtually empty coaches went past, which could have been used to transport us on to Norwich.
@nxcare We received no initial email to inform us that the coach was late. Later, we received an email saying that the coach would be 90 minutes late. This deadline passed without the coach arriving. The scheduled 22.50 service also failed to appear.
@nxcare Your company has treated me and the other passengers booked on the 20:55 service from London Stratford to Norwich like dirt. We were treated in an absolutely disgusting and disgraceful manner. We waited two hours for our coach to arrive with very little information.