SeatfrogHelp

The official @Seatfrog support team. For booking or payment queries, drop us an email via

[SeatfrogHelp @SeatfrogHelp]

@dean_b Hi Dean, thanks for reaching out! Please drop the team a message to [email protected] and they'll be happy to take a look at what's going on here for you. ^EV

[SeatfrogHelp @SeatfrogHelp]

@LouLou_No_72 There’s not a known issue right now with Train Swap, but if you’re still having trouble, give closing and reopening the app a go. If it keeps playing up, email us at [email protected] with a bit more detail about what’s happening and we’ll dig into it for you. ^AS

[SeatfrogHelp @SeatfrogHelp]

@Charlotteoleary Thank you so much for your lovely message and for sharing your experience. I’m really sorry to hear about your mum’s passing - that must be such a difficult time for you. We’re truly glad we could help, even in a small way, with your ticket refund. ^AS

[SeatfrogHelp @SeatfrogHelp]

@Nazgo Hi Charles! Upgrades are typically non-refundable and can't be changed, but if you email us at [email protected] with your account and booking details, we'll be happy to take a look and see what we can do to help resolve this for you. ^VH

[SeatfrogHelp @SeatfrogHelp]

@Jiehsikahhh Hi there! If you haven't already, please reach out to us at [email protected] and we'll be happy to take a look into this for you! ^ES 🐸

[SeatfrogHelp @SeatfrogHelp]

@firedoorguy Hi there! We're currently looking into this issue. If you reach out to us directly at [email protected] we'll be happy to help! ^ES 🐸

[SeatfrogHelp @SeatfrogHelp]

@tjboltonw Hi Tom! I'm sorry to hear this. If you reach out to us at [email protected] we'll see what we can do to help. ^ES 🐸

[SeatfrogHelp @SeatfrogHelp]

@OContandor Hi there! If your upgrade remains unused because the train service was declassified, you can claim a refund here: https://t.co/3B7itDEnod, using the 'Upgrade Refund Request' option in the drop-down menu! ^VH

[SeatfrogHelp @SeatfrogHelp]

@jamesrossa0y0 Hi James - if you haven't already, please reach out to our team with your account details here: https://t.co/3B7itDEnod, so that we can investigate this for you! ^VH

[SeatfrogHelp @SeatfrogHelp]

@flyingmuggle Hi AJ, thanks for reaching out! If you haven't already, I'd recommend contacting us directly at [email protected] so we can take a look into this for you. Thanks again! ^ES 🐸

[SeatfrogHelp @SeatfrogHelp]

@gav2302 @gav2302 it'll be down to the operator on the day. I'd certainly can try it, they may accept it. If not... we can arrange a refund! 🙂

[SeatfrogHelp @SeatfrogHelp]

@gav2302 @gav2302 If you can't use it because of the cancellation, you can apply for a refund here: https://t.co/rx63tsCYKg ^SD

[SeatfrogHelp @SeatfrogHelp]

@gav2302 Hi Gavi, sorry to hear your train is cancelled. The upgrade is only valid on specified train — or the adjacent ones with the same operator when yours is cancelled. So CrossCountry may allow you to use it if they have space onboard, though the other operators will not. ^SD

[SeatfrogHelp @SeatfrogHelp]

@CO55TEE Hi there! That doesn't sound right, please drop the team a message to [email protected] and we'll take a look into this for you. ^EV

[SeatfrogHelp @SeatfrogHelp]

@JohnKirkby Hi, we don’t offer phone support I'm afraid but I can see that you’ve also sent us an email. Our team will reply to your email as soon as possible. ^SH

[SeatfrogHelp @SeatfrogHelp]

@far2complicated @far2complicated

[SeatfrogHelp @SeatfrogHelp]

@far2complicated Hi Richard, thanks for getting in touch. If you still need help with this please drop our team a message to [email protected] and we can take a look and see what's happening here. ^EV

[SeatfrogHelp @SeatfrogHelp]

@MalitaMbewe237 @MalitaMbewe237

[SeatfrogHelp @SeatfrogHelp]

@MalitaMbewe237 Hi Malita - you should have received a response to that message now, containing your ticket & departure information. Please do let us know if you need further assistance! ^VH

[SeatfrogHelp @SeatfrogHelp]

@MsPollyClark @Seatfrog Hi Polly! If you haven't already - so that we can investigate this for you - please could you send a message with your Superfare booking reference(s) to our team at [email protected]? ^VH