Seb Garber

[Seb Garber @SebGarber]

Can anyone offer advice on how to take legal action against an airline? @Qantas have lost my luggage and are ignoring all my attempts to make contact. It has been over a month, I am beginning to feel they have no intentions of compensating me or honouring the montreal convention.

[Seb Garber @SebGarber]

@Qantas have lost our luggage its been over 21 days and still ignoring our contact. You are signatory to the montreal convention and legally owe us compensation. @RGoyder @toddsampsonOz @MaxineBrenner will anyone from the board help us?? This service has been beyond appalling.

[Seb Garber @SebGarber]

Third times a charm... oh no just kidding, @qantas have hung up the phone again after I have politely asked to speak direct to a manager. Is anyone at @qantas going to help or do you have no intention of returning my bags??? #qantas #ACA #potentialtheft??

[Seb Garber @SebGarber]

@Qantas @Jon71Wilson *hi Jon, DM qantas so that they can then ignore you and do nothing about it...think that's what they meant

[Seb Garber @SebGarber]

Called @Qantas AGAIN, this time their manager has told a consultant I need a 'valid reason' to be able to talk to him. So no luggage for 9 days, no compensation and 0 customer service doesn't count as valid? Do @Qantas care about their customers at all??

[Seb Garber @SebGarber]

New update, @Qantas have outright refused to pass me through to a manager. What company refuses to allow its customers to speak with a supervisor. @Qantas I'm beginning to feel you have our bags but just don't want to give them back.

[Seb Garber @SebGarber]

Delighted that @qantas just hung up on me over the phone, after trying for 8 days to get through to someone.. Fantastic customer service yet again.

[Seb Garber @SebGarber]

@Qantas you asked me to DM you with my issue (lost baggage which has been gone 8 days now) but you have not responded to my DM. Please can someone help?

[Seb Garber @SebGarber]

@Qantas I can see you're responding to other people's tweets, why are you ignoring mine? We've had no luggage for 8 days now and still no one is trying to help us.

[Seb Garber @SebGarber]

@Qantas @dmroberts1 Wouldn't bother, @qantas don't reply to their direct messages. They just tell you to message them so it looks like they're helping

[Seb Garber @SebGarber]

Hi @Qantas just checking you've received my last 15 messages? Most companies respond to 1 message within 24 hours not 8 days... can someone kindly respond please as this is totally unacceptable. #qantas #qantasdisgraceful #terriblecustomerservice

[Seb Garber @SebGarber]

@Qantas can anyone help with my issue? I am being totally ignored. #ACA #nocustomerservice #montrealconvention #airlinecustomeradvocate #CASA

[Seb Garber @SebGarber]

@Qantas @yourweasel Have to say I feel the same, no one at qantas has made any efforts to try and make contact with us about our lost luggage, its been 7 days. Future flights I'd try @airasia or @AirChinaNA I'm sure they'd both be far better at offering customer service

[Seb Garber @SebGarber]

@Qantas @Leon_Inspired I'm surprised anyone wants to be loyal to qantas given their appalling customer service. I'd try @airasia at least they actually respond to their customers

[Seb Garber @SebGarber]

@Qantas @elianan78 Wouldn't bother doing this elianan, they don't reply to their direct messages. Absolutely shocking customer service.

[Seb Garber @SebGarber]

@Qantas @tashlee @Qantas hopefully you handle passing compliments on better than you handle luggage

[Seb Garber @SebGarber]

Hi @Qantas, I've seen you've responded to other tweets so I'm glad to know you're alright. Just strange as I've sent many tweets and messages but still no response?? Any chance you could stop ignoring me and offer some form of customer service to those that need it?

[Seb Garber @SebGarber]

@anthonyspiteri @Qantas They're great at replying on the surface to give the impression they're helping but asking everyone to direct message them for help, but as soon as you direct message them they just straight up ignore you. Appalling customer service.

[Seb Garber @SebGarber]

Hi @Qantas me again...still waiting for a response. Is everything okay?? Been 3 days now, I'm beginning to get worried. Has everybody gone home ill? Or perhaps a power outage effecting only qantas workers? Or maybe you've lost the office keys the same way you've lost my luggage

[Seb Garber @SebGarber]

Hi @Qantas, any chance someone might reply to my direct message today? Going on 7 days now without our luggage.. and still no compensation