@Delta on DL5230: Watching a new mom travel with an infant is hard enough. Watching @delta refuse to let her move to an empty row—claiming “weight balancing”—made it even worse.
Sometimes customer service isn’t about policy. It’s about common sense and compassion.
@wingoz You’re an idiot! No wonder why nobody watches ESPN anymore. Shame on you for criticizing a man has the freedom to believe in whatever he wants and someone that has done nothing but be devoted to his family and community.