You can buy ‘em, but you can’t ride ‘em.
In Toronto, e‑scooters aren’t legal to be ridden on public streets, sidewalks, bike lanes or trails. 🛴🚫
Instead of an e-scooter, choose a manual kick-scooter, traditional bicycle or legal e-bike.
Learn more about the rules for all rideables: https://t.co/VNwcPP4Rbw
There were two main reasons why I decided to purchase a Mercedes vehicle.
First, the long-standing perception of “Mercedes and the others” in terms of technical quality and driving comfort.
Second, my trust in the Mercedes brand, the importance it places on its customers, and its solution-oriented approach and customer care.
Based on these two key reasons, I chose to purchase a Mercedes AMG GT 53.
Unfortunately, I am currently experiencing a great disappointment.
Last month, I had an unfortunate accident with my Mercedes AMG GT 53 in Turkey. I delivered my vehicle to the authorized Mercedes Mengerler Service in Turkey. For a repair that would normally be completed within 15–20 days, I was informed of an uncertain waiting period of at least 3.5 to 4 months due to spare parts procurement issues. That a spare parts problem occurs for a 2023 AMG GT 53 truly surprised me. I regretfully observe that the impact of a four-month waiting period on customers is not being sufficiently considered. Does it truly matter to you how your customers maintain their mobility during this time, what inconvenience they experience, and how this affects the brand image?
In subsequent phone calls with Mercedes Turkey, I was told that the matter would be urgently forwarded to the factory in Germany. I was also informed that a replacement vehicle could be provided. However, I was later told: “Your vehicle is not registered in Turkey; therefore, we cannot provide you with a replacement vehicle.”
I would now like to ask:
Is it not sufficient that my vehicle is a Mercedes?
What significance does the license plate have?
Is my vehicle not a Mercedes, or am I misunderstanding something?
During the repair process and payment for the repair, the license plate is not an issue — does it only become a problem when it comes to providing a replacement vehicle?
When I asked whether this decision was made by Mercedes Headquarters or Mercedes Turkey, I learned that it is a decision of Mercedes Turkey. The fact that this is not a central decision gives me hope that this issue can still be resolved. I have also learned that in the past, customers in situations similar to mine were provided with a replacement vehicle.
Therefore, I would like to politely ask again:
-Is my vehicle not a Mercedes?
-Is customer support limited only to the country of registration?
-Does a Mercedes customer receive support only if an accident occurs in the country of registration?
-You accept the vehicle for repair and receive payment is it fair that when I make a request within the framework of customer satisfaction, I am simply told “no”?
I would like to emphasize once again:
The vehicle in question is not a standard model, but a 2023 AMG GT 53. The fact that spare parts for a vehicle in this segment are unavailable for months represents a serious issue for your brand image.
At this point, I kindly request sincere and clear answers:
On what earliest date will my vehicle be delivered?
If the repair process cannot be accelerated, will a replacement vehicle be provided to me as a Mercedes customer, without conditions?
Your answers to these questions will determine my future relationship with the Mercedes brand.
Either I will say, “I am glad I chose Mercedes,”
or I will sell my vehicle and will not purchase or recommend any Mercedes product again.
My only expectation is an honest, clear, and solution-oriented approach.
@MercedesBenz@MercedesTurkiye@MercedesAMG
#MercedesBenz #MercedesAMG #CustomerExperience #CustomerCare @OlaKaellenius
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