Shana

Remember, you can't steal second if you don't take your foot off first.-Babe Ruth

[Shana @Shanaluv]

Capture new territories and become the king of the server! https://t.co/c0nudojb6B

[Shana @Shanaluv]

Play HOLE-IO with me! https://t.co/dbdiM04Xpq #holeio

[Shana @Shanaluv]

Hey, @AmericanAir - my son (USMC) had his bags lost over the wknd. Y’all made it a top priority to insure he received them. They are being sent to him as we speak. Y’all also gave him a voucher (generous). Y’all did better!! Way to go!!!

[Shana @Shanaluv]

Hey, @AmericanAir - what’s does it mean to lose a customer? One less customer’s bag to lose.

[Shana @Shanaluv]

Hey, @AmericanAir - how do you lose luggage? No flight delay. No bad weather. No layovers. It was a simple put it on the plane & take it off the plane. Instead, the bags are just sitting in an airport. You cannot even locate them. How. Is. That. Possible?

[Shana @Shanaluv]

Hey, @AmericanAir - what’s it like to have so much lost luggage, it takes 12 hours to get a call back?? That’s a long que.

[Shana @Shanaluv]

Hey, @AmericanAir - what’s it like to have a handful of US Marines sitting in an airport because they cannot report for duty because you can’t load luggage on a plane? Going on day 4!
Be better than this.

[Shana @Shanaluv]

Hey, @AmericanAir - what’s it like to not care about lost baggage? What’s it like to have a baggage manager say he’s going to look for the bag & instead goes home? I mean, who does that? It looks like your customers & employees are unhappy & stressed. Be better!

[Shana @Shanaluv]

@AmericanAir No you can’t! They are closed! Jokes on you! No one is awake to look for my son’s lost bags. Day 4 of lost luggage. Do better.

[Shana @Shanaluv]

Hey, @AmericanAir - what’s it like to not care about the Military members having their uniform bag (that you lost) for going on day 4 now?

[Shana @Shanaluv]

Hey, @AmericanAir - what’s it like to have the worst phone system known to man to finally have a call back after 12 hours of waiting…& not getting any closer to a resolve because the baggage claim is closed at the airport? Do better!!

[Shana @Shanaluv]

Hey, @AmericanAir - what’s it like to be one of the largest airlines in the US/world & not care a lick about lost luggage?

[Shana @Shanaluv]

@melissap5405 @AmericanAir Thank you, Melissa! Tonight marks day 3 of no luggage. He cannot check into his duty station until he has his bags in hand! & it's not just 1 Marine...but a few of them. Not being able to check in to help protect our people/our country, @AmericanAir - this is ridiculous!

[Shana @Shanaluv]

@sambailey612 @AmericanAir I was on hold 7.5 hours yesterday (Sunday). It is RIDICULOUS

[Shana @Shanaluv]

@AmericanAir - my son (US Military) cannot report for his official orders due to American Airlines losing his bags. I’ve been on the phone 2 days now - cannot get a hold of a person. This is really frustrating & disappointing. I’d appreciate a call back!

[Shana @Shanaluv]

@sambailey612 @AmericanAir

[Shana @Shanaluv]

@poohntigger

[Samantha Bailey @sambailey612]

I've spent my ENTIRE day calling @AmericanAir baggage line, also with the baggage terminal for @AmericanAir at the Dallas Forth Worth airport to locate my luggage that did not make it on my flight from Dallas to Pensacola and not a single DAMN PERSON will answer the phone!!!

[Shana @Shanaluv]

@sambailey612 @AmericanAir 😂😂😂😂

[Shana @Shanaluv]

@sambailey612 @AmericanAir Noooooooooo!!!!

[Shana @Shanaluv]

@AmericanAir - my son (US Military) cannot report for his official orders due to American Airlines losing his bags. I’ve been on the phone 2 days now - cannot get a hold of a person. This is really frustrating & disappointing. I’d appreciate a call back!