Shaun Belding

Passionate about leaving the world a little better than I found it. #author #cx #customerservice #leadership

[Shaun Belding @ShaunBelding]

Something is very wrong in the world of CX. We either have to admit that it will never live up to its billing, or that most of us just aren’t getting it right. Here's the problem.
https://t.co/Tu2GCp9n6O

#cx #customerexperience

[Shaun Belding @ShaunBelding]

So excited that @jeanniecw book just came out. WOW. I can't recommend "Experience is Everything" enough! https://t.co/HzTNAQWjEq
#cx #customerexperience #customerservice

[Shaun Belding @ShaunBelding]

Customer service training isn't a 'nice-to-have any more https://t.co/vCGdn77PPx

#customerexperience #customerservice #CX

[Shaun Belding @ShaunBelding]

Great insight from Jessica Stillman @EntryLevelRebel.
Scientists Reviewed 183 Studies to See What Works Best to Boost Happiness. The Results Will Surprise You  https://t.co/R2cInGeZ4p
#happiness #success

[Shaun Belding @ShaunBelding]

Ask yourself, “What is the cost of not making a decision?” Indecision has its own consequences

[Shaun Belding @ShaunBelding]

ROI is a big thing for. But I'm always surprised that companies don't blink at spending millions to protect their assets, but don't see their loyal customer base as one of those assets https://t.co/I5rbnAJeeL .
#customerservice #cx #customerexperience

[Wholesome Side of 𝕏 @itsme_urstruly]

Please enjoy these ducks changing their minds. 😂

[Shaun Belding @ShaunBelding]

#sens Sky isn't falling yet. 50 games-56 pts - 3. That was with Merri & Forsi. We're only 3 pts and 4 goals behind last year. ( when we lost 5 of 7 in Feb). Win 2 games, score +4 and we're in the hunt. Everyone breath.

[Shaun Belding @ShaunBelding]

#4 Customer Service Story from 2025!

Kam & Tim Bowles had to leave the plane because of a lost passport - and lose their their trip of a lifetime.

Then a @Delta employee came running down the hall to tell them this:
https://t.co/B9WZP30aGx
#customerservice #cx #Top10

[Shaun Belding @ShaunBelding]

#3 Customer Service Story from 2025!

She cared about the fifth grader who kept asking questions on her bus. She answered all of them – then took it to another level.

10 Years later, this is what happened

https://t.co/evXZQNY5mg

#customerservice #cx #Top10

[Shaun Belding @ShaunBelding]

#2 Customer Service Story from 2025!

When I start my own subway station, Rodney is going to be the first person I hire.

He spreads kindness because people should “sprinkle that stuff all over. Kindness is free.”

https://t.co/AuWy4JojBn

#customerservice #cx #Top10

[Shaun Belding @ShaunBelding]

#1 Customer Service Story from 2025!

Amazing!

USPS driver chases a runaway postal truck on foot, catches it, stops it, then tends to a coworker in the middle of a heart attack? That is NOT an average postman man story!

https://t.co/Ij2CbEQgZw

#customerservice #cx #Top10

[Shaun Belding @ShaunBelding]

#Top10 Customer Service Story from 2025: Ice Cream to the Rescue! https://t.co/HyEM84QCPR
#customerservice #cx

[Shaun Belding @ShaunBelding]

#USPS route driver James Gray chased a runaway postal truck on foot, caught it, stoped it, then tended to a coworker in the middle of a heart attack. That is NOT an average delivery man story!
https://t.co/Ij2CbEQgZw
#customerservice #cx #Top10

[Shaun Belding @ShaunBelding]

People told us these customer service skills were insignificant... until they tried them https://t.co/i1PevLOYL4
#customerservice #cx #training

[Shaun Belding @ShaunBelding]

Many restaurants are showing short-term thinking!
https://t.co/fRqji1bCYc
#customerservice #cx #restaurant

[Shaun Belding @ShaunBelding]

AI can’t care. We can. But if you're in a customer service job and choose not to care, why shouldn’t a company replace you with a vending machine? https://t.co/OkhEwI6YjI
#cx #customerservice #AI

[Shaun Belding @ShaunBelding]

Wishy-washy words create expectation problems
https://t.co/wQ8d2W4350
#customerservice #cx