Shawn Nagase

Head of Software Engineering, inMoment

[Shawn Nagase @ShawnNagase]

@JohnsonControls Our commercial YORK HVAC suffered a catastrophic condenser fan failure after just 16 months. Fan blades literally came apart. $2,469 repair. Warranty aside, this shouldn’t happen to commercial equipment this new. Will JCI review this as a product-quality issue?

[Shawn Nagase @ShawnNagase]

@briannahegney Yeah, welcome to club. The real problem is how expensive the cost of college is.

[Shawn Nagase @ShawnNagase]

Create a game plan for effective agent coaching. @OTQfiniti 16.3 — Introducing the new Smart Scorecard. #cctr #wfo https://t.co/AxXxfKmIWx

[Shawn Nagase @ShawnNagase]

Check out the latest #OpenText Experience Suite release to maximize your customer's interactions. #Release16 https://t.co/8mdR4lsFkW

[Shawn Nagase @ShawnNagase]

@overnightprints The invoice number is 75343503

[Shawn Nagase @ShawnNagase]

Horrible customer experience with @overnightprints! You definitely should avoid this company if you have printing needs.

[Shawn Nagase @ShawnNagase]

@Lexus shouldn't endorse Lexus Bodywerks in Dallas. They don't meet your standards. I had to take my car elsewhere.

[Shawn Nagase @ShawnNagase]

Finally getting an estimate on my poor lexy that got rear-ended a week ago! #wrecked #Lexus

[Shawn Nagase @ShawnNagase]

Please read about Asurion's success story with @OTQfiniti - It's a great read! #cctr #WFO https://t.co/FwjZl60nwP

[Shawn Nagase @ShawnNagase]

How @OTQfiniti can help you implement guidance & automation in your #cctr. This is a must read! #WFO https://t.co/GuVwxzXXAR

[Shawn Nagase @ShawnNagase]

Watch the new @OTQfiniti video series featuring leading #WFO experts. Great insights for your business. #CCTRImpact https://t.co/01pN7kZxig

[Shawn Nagase @ShawnNagase]

Watch the new @OTQfiniti video series featuring leading #WFO experts. Great insights for your business. #CCTRImpact https://t.co/co3pEXoDBh

[Shawn Nagase @ShawnNagase]

@Magnolia_Dallas, thank you for the follow-up and goodwill gesture to make the situation right. It's much appreciated!

[Shawn Nagase @ShawnNagase]

Disappointed with @Magnolia_Dallas for my #ValentinesDay plans sat night! Undelivered extras, bill issues, staff issues and no apology!

[Shawn Nagase @ShawnNagase]

Are you using automated scoring for your #cctr? Read @Dr_WFO's blog to learn more about @OTQfiniti AutoScore. #WFO https://t.co/njor7PleyC

[Shawn Nagase @ShawnNagase]

.@OTQfiniti & @OTExplore customers: Save the date for #OTEW 2017 in Toronto, July 10-13! Come see the latest! https://t.co/IQwPY5J4e6

[Shawn Nagase @ShawnNagase]

Check out our case study to see how @HSN uses @HP_Qfiniti to improve #CX & #custserv. https://t.co/tPl3cabNxK

[Shawn Nagase @ShawnNagase]

Prepared for the #contactcenter predictions in 2016? Read @Dr_WFO's blog. #callcenter #WFO https://t.co/H0WYfwDLDw

[Shawn Nagase @ShawnNagase]

HP WFO is hiring again! Come apply today! @HP_Qfiniti #jobs #sales #engineering https://t.co/mt73iqxngm

[Sukumar @sukumar_ram]

#HPEngage15 @ShawnNagase introducing the new HP Qfiniti Optimize @HP_Qfiniti