@Mobily1100 كما ذكرتُ سابقاً، قام أحد ممثلي شركة موبايلي بتفعيل اشتراك الدفع الآجل دون موافقتي. وقد مرّ الآن أكثر من ثلاثة أشهر على حدوث هذه المشكلة.
على الرغم من الشكاوى المتكررة والتواصل المستمر مع فريقكم، نُصحتُ بتسديد المبلغ المستحق، مع التأكيد على إلغاء اشتراك الدفع الآجل وتحويله إلى خط مسبق الدفع. وبناءً على هذا التأكيد، قمتُ بتسديد المبلغ كاملاً.
مع ذلك، بعد إتمام الدفع، أُبلغتُ بضرورة إتمام فترة 90 يوماً قبل إلغاء الاشتراك. ووفقاً لسجلاتي، فقد انقضت هذه الفترة بالفعل.
أرجو منكم التكرم بتوضيح الأمر والمساعدة الفورية في حل هذه المشكلة عن طريق إلغاء اشتراك الدفع الآجل وتحويل خطي إلى خط مسبق الدفع كما طلبت. كما أرجو اتخاذ الإجراءات اللازمة لضمان عدم تكرار مثل هذه الحوادث مع عملاء آخرين في المستقبل.
شكراً لاهتمامكم بهذا الأمر.
@Mobily1100 As mentioned earlier, a Mobily representative activated a postpaid subscription without my consent. It has now been more than three months since this issue occurred.
Despite multiple complaints and continuous communication with your team, I was advised to settle the outstanding amount, with the assurance that the postpaid subscription would then be cancelled and converted to a prepaid line. Based on this assurance, I have paid the full amount.
However, after making the payment, I was informed that the subscription must complete a 90-day period before cancellation. According to my records, this 90-day period has already passed.
I kindly request your clarification and immediate assistance in resolving this matter by cancelling the postpaid subscription and switching my line to prepaid as requested. I also request that necessary measures be taken to ensure that such incidents do not occur with other customers in the future.
Thank you for your attention to this matter.
@Mobily1100 I am writing to formally lodge a complaint regarding misleading information provided by your sales representatives.
Several months ago, I received an SMS stating that I have an outstanding amount of SAR 460. When I visited a Mobily shop to cancel the subscription, I was informed by one of your staff members that there was no active subscription under my ID or phone number.
Today, I visited the Mobily shop again and explained the situation to another representative. However, I was asked to return tomorrow to meet the same person who had previously stated that no subscription exists. I clearly requested cancellation of the subscription and informed them that I am willing to settle the outstanding amount, provided I receive an official cancellation form or written confirmation stating that my subscription has been canceled.
Unfortunately, the staff member refused to provide any cancellation form or written confirmation.
I kindly request your immediate intervention to clarify this issue, cancel the subscription, and provide official written confirmation. I also request that appropriate action be taken to prevent customers from being misled in the future.
Thank you for your attention to this matter. I look forward to your prompt response.
@Mobily I am writing to formally lodge a complaint regarding misleading information provided by your sales representatives.
Several months ago, I received an SMS stating that I have an outstanding amount of SAR 460. When I visited a Mobily shop to cancel the subscription, I was informed by one of your staff members that there was no active subscription under my ID or phone number.
Today, I visited the Mobily shop again and explained the situation to another representative. However, I was asked to return tomorrow to meet the same person who had previously stated that no subscription exists. I clearly requested cancellation of the subscription and informed them that I am willing to settle the outstanding amount, provided I receive an official cancellation form or written confirmation stating that my subscription has been canceled.
Unfortunately, the staff member refused to provide any cancellation form or written confirmation.
I kindly request your immediate intervention to clarify this issue, cancel the subscription, and provide official written confirmation. I also request that appropriate action be taken to prevent customers from being misled in the future.
Thank you for your attention to this matter. I look forward to your prompt response.
Gym memberships are BURNING your money, not your fat.
Forget the commute, crowded locker rooms, and monthly fees.
7 at-home lower-body exercises you can do right now to help you shred body fat:
Most people dislike ginger’s taste and turmeric’s smell.
But together, they won’t just fight inflammation—they’ll supercharge your energy levels.
Here’s the tastiest tea recipe you can make in under 3 minutes:
Genetically, I should be bald.
I started to lose my hair and go gray in my late 20s.
Now, at 47, I’ve got a full head of hair and ~70% of my gray is gone.
Here how I did it.. 🧵