@bernie_184 Hi Bernie, we're so sorry to hear that your cat has been unwell! Please drop us a DM so that we can assist you further.
Kind regards
Sheba UK
@lady_carrie (2/2) Our packaging is designed to protect the product and keep it fresh and I'm sorry to hear that you've had an issue with it.
I'll make sure our Quality Manager gets to know about your experience.
Kind regards
Sheba UK
@ClaireAndCats Good evening,
I do apologise no one has gotten back to you, Can you please DM us confirming your full name, email address and full postal address. Can you also let me know when you had sent us a webform?
Best Wishes ShebaUK
@PaulStearn_uk Good afternoon Paul,
I am sorry no one has contacted you, can you please DM us your email so we can look into this for you?
Best Wishes ShebaUK
@CorkinDawn Hi Dawn,
Unfortunately our Sheba Creamy Snacks have been discontinued in the UK, however you can occasionally find them online from the US. We're very sorry if your disappointed and details of your query have been shared with our product development team.
Kind regards
Sheba UK🐾
@LunaMarley3 Unfortunately we don't seem to have your email address via DM. Can you please complete a webform on this link and one of my colleagues will be in touch https://t.co/dfOIl69NJR
Best Wishes, ShebaUK 🐾
@LunaMarley3 I am so sorry to hear that some of your pouches have been damaged and have contaminated the whole box. Can you please DM us your full name, email address and mailing address and one of my colleagues will be in touch! ShebaUK 🐾
@marrakechbride Thank you for getting touch. I'm sorry to tell you that we no longer make our Sheba Domes. I'll make sure that your comments are fed back to our marketing team who continually review our range of products. We would recommend trying our Sheba Soups! Best Wishes, Sheba🐾
@saraloutrow Hi there! No, they haven't been discontinued, but they have been through a formula & design change which can cause a slight delay in supply while stores change over.
If you would like more information on the changes made, please feel free to DM us!
Kind regards
Paige
Sheba UK🐾
@MartGray Many people can recycle their packaging while doing their weekly shop. To find out more about the scheme and what can be recycled, please visit https://t.co/jzrdtcaVdS 3/3
Kind regards
Nawaal
Sheba UK🐾
@MartGray We want make sure that our packaging is as environmentally friendly as possible and we are working in partnership with the Flexible Plastic Fund. As flexible plastic recycling collection points roll out in selected stores around the UK. 2/3
@MartGray Hi Martin. We're working really hard to make 100% of our packaging recyclable by 2025 and we continually work with local authorities and waste management companies to help move things forward. 1/3
@special_K_37 Hi there! 😸
Thanks for getting in touch, and we're sorry to hear your disappointed with our new Sheba soups. So that we can talk to you further about this, could you please DM us your email address?
Kind regards,
Paige
Sheba UK🐾
@cats4smm To conveniently check product availability across multiple online retailers, we encourage you to use our Shop Now resource on our website or I've found the SHEBA cat soup on eBay and at Tesco stores. Hope that helps! if you need anything else don't hesitate to let me know. 3/3
@cats4smm However it should be back in stock very soon. We appreciate your patience as we work towards bringing our SHEBA Brand Recipes to you quickly and ensuring your cats get the nutrition they deserve. 2/3
@cats4smm Apologies for any inconvenienced caused, we recognize that many of our SHEBA® Brand Recipes may be hard to find at your local in-store retailers and preferred online shops. Due to them currently going through a design change, so stock can become low during this time. 1/3