Al

[Al @astableford]

@OctopusEnergy @OctopusEnergy this is still happening. I needed car fully topped up but it failed. As you can see from @hypervolt screen it looks like was throttled down so didn’t get the required charge. What’s going on? Thanks

[Al @astableford]

@OctopusEnergy Thanks for the reply and check. Much appreciated. It is 3rd party. I guess I was thinking it had gone over the 6 hours so therefore peak usage even if outside of normal hours. Issue being it was slower during off peak 6 hours than it should have been? Thanks

[Al @astableford]

@unitedutilities Sent you a DM with details. But my details are correct on the system as had messages previously without issue. Hence I think your system isn’t working correctly?

[Al @astableford]

@unitedutilities no emails or texts on the PR26 issue today for myself or relatives? Is there an issue with your alert system as I can see some locals have them, but why not others?

[Al @astableford]

@OctopusEnergy @DebateOnFacts @agile_phil @OctopusEnergy mine was throttled this morning too. Hypervolt 3 pro. Throttled during off peak, then full speed during peak 🤷

[Al @astableford]

@OctopusEnergy Thanks for the DM. Just to check too. Is the government reduction price shown, fixed for the 12 months too? Not really clear. Thanks again

[Al @astableford]

@OctopusEnergy I fixed last week on IOG 6month. Now the 12 month fix is back wondering if possible to swap to that? The 6month had exit fees, but the 12 month is actually technically more expensive. But it has the certainty, and kind of offset by the April reduction. Thanks

[Al @astableford]

Daughters having a DJ completion with Constantine. #OctoplusSNAP for a chance to win a BYD Dolphin from @OctopusEnergy.

[Al @astableford]

@HUGOEnergyApp Worked fine for me. Nice it brings in all the previous tariffs you have been on. Thanks for this. Maybe just a warning that it will overwrite manual inputs, as that was a surprise.

[Al @astableford]

@AJBMurphy @Ms_Lexi_B Agreed. Nothing about time slots on their prices page, only when booking. Feels a bit underhand when under time pressure to make the booking. #laplanduk

[Al @astableford]

@RORoberts I wonder how many tickets are actually available? If there is 90k people in the queue from other tweets, each wanting 4 tickets. 360k people. Can't see there being that many?

[Al @astableford]

@OctopusEnergy Yes 1 email per week response with no recognition of the info I have already sent. Hence my comment that mini support is not up to your usual @OctopusEnergy support.Just my honest feedback, as I know you want to get better & want the best mini consumer experience. It’s not ready!

[Al @astableford]

Hey @OctopusEnergy I’m not getting anywhere with this #mini for over a month. You have been ace with other support previously, but feel your mini support is lacking here. App crashes on setup now. No issues with any other SmartHome devices but yours.

[Al @astableford]

@LancashireCC Thanks for the info. Does that info not go onto your bulletin if requires traffic management? I thought all roadworks had to go through that with dates etc? Cheers

[Al @astableford]

Hey @LancashireCC . Can I ask why some roadworks are not shown on your roadworks bulletin? At the crossroads near Tarleton. A565 (Southport New Rd) / A59. Church Road. Google Maps knows its a 'construction zone' somehow. Can you update please? Thanks

[Al @astableford]

@sarah_go_green How many miles does this equal?

[Al @astableford]

@OctopusEnergy @BryanJR73 Hey, It’s connected to wifi. I can ping it.still flashing blue. All other devices are fine. I have live category in app, just no data. No errors during setup within app. Thanks

[Al @astableford]

@nicksiobhan @OctopusEnergy Well my light was white when first plugged in, but is now green. DM said this is good, but the help page says white means all connected. Guess just give it a few days.

[Al @astableford]

@nicksiobhan @OctopusEnergy Is yours working yet Nicola? Received mine today also. Shows live section in app, but no data yet. Is says to wait 30 mins but waited all day. 😥 ta