Sheena Thomson

International, issues, risk and crisis communications. Founder of Sheena Thomson Consulting. Programme Director, CrisisFit®. All views my own.

[Sheena Thomson @Sheena_Thomson]

This morning I am pleased to launch my new monthly newsletter “Flag It Up.” I never imagined I would be talking about the first conflict in Europe since I served in Bosnia during the Kosovo conflict in 1999. Subscribe to Flag It Up here: https://t.co/5NK64LjGKS #crisismanagement

[Sheena Thomson @Sheena_Thomson]

@SouthernWater my neighbours and I have very low pressure in BN16. Kindly advise when this will be rectified? Thanks.

[Sheena Thomson @Sheena_Thomson]

@SouthernRailUK Please educate your source that Worthing is a big town And the 700 stagecoach route does NOT pass anywhere near the station. What about passengers with luggage and mobility issues? Not an acceptable alternative. Nor is ignoring customers.

[Sheena Thomson @Sheena_Thomson]

@SouthernRailUK Please educate your source that Worthing is a big town And the 700 stagecoach route does NOT pass anywhere near the station. What about pass here’s with luggage and mobility issues? Not an acceptable alternative.

[Sheena Thomson @Sheena_Thomson]

@SouthernRailUK This is the second cancelled service since I started my journey from London . When will services resume?

[Sheena Thomson @Sheena_Thomson]

@SouthernRailUK Yes. Now in Worthing. Stationary.

[Sheena Thomson @Sheena_Thomson]

Nothing going nowhere at Brighton @SouthernRailUK - points failure two days in a row. Simple question- why?

[Sheena Thomson @Sheena_Thomson]

@Nito_Onna_Helen @HiltonHotels Hands in pockets. Shrugging shoulders. “Listen”. Questioning movements. Displays shocking lack of professionalism, humanity and basic customer service. And a lack of ID in this situation is hardly a threat. Unbelievable numpties.

[Sheena Thomson @Sheena_Thomson]

@SouthernRailUK I was asking a question, not offering feedback. If you cannot answer this question, please pass on to someone that can. Thank you.

[Sheena Thomson @Sheena_Thomson]

@SouthernRailUK why do you sell tickets for specific services, cancel, yet send reminders on the app. Yet again major inconvenience to my day because of unscheduled - why not send app message informing customers of changes, not that they are still running. 6+ years of this now..

[Sheena Thomson @Sheena_Thomson]

Thanks for the shout out Michelle!

[Michelle Goodall @greenwellys]

Made By Members thread in the Comms & PR Pioneers #community shows the true depth of specialisms in the comms industry this week. Feat. amazing resources/content by @sheena_thomson @stellabayles @DarrylSparey @richardbagnall @jangles
Join the community: https://t.co/tnsTSNXIIm

[Sheena Thomson @Sheena_Thomson]

Thank you for the mention. I especially like the title image this week. Aye, aye!

[Sheena Thomson @Sheena_Thomson]

Many thanks for the mention, Richard. It is such an important subject. Lots of other good reading in there too.

[Sheena Thomson @Sheena_Thomson]

Thank you for the mention. Another great clutch of weekend reading, although sad news about Francis Ingham.

[Sheena Thomson @Sheena_Thomson]

@dampscribbler @PayGapApp Sadly not …

[Sheena Thomson @Sheena_Thomson]

@PR_Place @munroshow @10Yetis @sabguthrie @mrsjennifield @bexmoss @charlieaebarker @andismit Thabk you for the mention Richard!

[Sheena Thomson @Sheena_Thomson]

@michaelscat2 Perfectly normal 😸

[Sheena Thomson @Sheena_Thomson]

@binzak As it is the year of sustainability in the UAE, surely it is an opportune time to promote local bottled water and add an import tax on imported water? There is also an environmental price with imported water.

[Sheena Thomson @Sheena_Thomson]

Thank you for including my comments on the Elizabeth Holmes sentencing @PR_Place

[Sheena Thomson @Sheena_Thomson]

@DarrylSparey @MegaBloks Kangaroo 🦘