Sheila Lothian

[Sheila Lothian @SheilaLothian]

@DouglasBradburn @Nationals

[MindManager @Mindjet]

Use MindManager to simplify your approach to #projectmanagement & set yourself up for success. Get the FREE trial! https://t.co/NkdkukZQsp

[Sheila Lothian @SheilaLothian]

A Beat You Can Map To https://t.co/d0f7iDBXyh #NowPlaying

[Sheila Lothian @SheilaLothian]

"I KNOW YOU CAN HEAR ME!!!" #CalloftheWild: Elephant vs Robot https://t.co/twQ5jA8Ixo #beenthere #cx #custserv @mattersight

[Mattersight @Mattersight]

The future of customer service is changing. Let us revolutionize your company's call center for you to stay ahead of the curve.

[Sheila Lothian @SheilaLothian]

I just published “5 Ways to Dial Up Empathy in the Call Center (or Anywhere Else)” https://t.co/kIJ83ciVQT @mattersight #cx #custserv

[Sheila Lothian @SheilaLothian]

"How to Say the Perfect Thank You" https://t.co/Try5aZjpwi on @LinkedIn @mattersight #gratitude #thanksgiving #personality

[Sheila Lothian @SheilaLothian]

"Study Uncovers 4 Unexpected Secrets to Winning Gen Z Customer Loyalty" https://t.co/NjCjx6v1G2 on @LinkedIn @mattersight #cx #call2loyalty

[Mattersight @Mattersight]

It's Friday which means everything about your day should be easy! Learn how to make hard conversations easier.
https://t.co/EvfGfSIvyI

[Sheila Lothian @SheilaLothian]

What NASA Science Can Predict About A Trump Presidency via @forbes https://t.co/tKpJ7UzLF8 @mattersight

[Sheila Lothian @SheilaLothian]

#gingerpower https://t.co/OOesyY2pgU

[Motto @lifemotto]

Amy Adams: Changing my hair color improved my career https://t.co/EsH7buMsPv

[Sheila Lothian @SheilaLothian]

“Any way that allows employees to express their #personality to the #customer helps elevate the #brand.” – Uri Bolger @Favor #call2loyalty

[Sheila Lothian @SheilaLothian]

Have you heard ‘Parenting with Personality’ by Personality Matters on #SoundCloud? #np https://t.co/IMsRcv6655 @mattersight

[Mattersight @Mattersight]

How do you increase retention rate and keep your employees happy? Engage them. Personality Matters.

Read on: https://t.co/O470l8Ewwx

[Qualtrics XM Institute @XM_Institute]

See how our work with @Mattersight uncovered ways to explore #emotions during #ContactCenter interactions: https://t.co/X3YZ6PXvN7 #CX

[Sheila Lothian @SheilaLothian]

I just backed Punctuate This! - An Animated Musical All About Punctuation on @Kickstarter https://t.co/RrXPt4Ddlm #grammarnerdsunite

[Sheila Lothian @SheilaLothian]

"How Big Data, AI and Analytics Are Changing Call Centers Forever
" https://t.co/i1NAPXleZb by @BernardMarr on @LinkedIn @mattersight

[Sheila Lothian @SheilaLothian]

Srsly @NineWest - 11 days from order to delivery? In the age of @zappos?? Last time I make that mistake. #neveragain #zapposforever #cxfail