Shriyanshi Patwa

[Shriyanshi Patwa @ShriyaEchoes]

@shadowfax_in Every other courier company delivers my orders on time without any issue. The problem arises only when Shadowfax is assigned. If I am available at the delivery address, why is the rider not coming to my doorstep to attempt delivery? Stop making excuses and ensure actual delivery.

[Shriyanshi Patwa @ShriyaEchoes]

@shadowfax_in @savanaglobal This is the second time I’m facing the same issue with Shadowfax. Poor service and zero accountability. Please resolve this immediately and ensure proper delivery. #Shadowfax #Savana #DeliveryIssue #CustomerServiceFail

[Shriyanshi Patwa @ShriyaEchoes]

@shadowfax_in This statement is incorrect. I receive calls daily, but when I answer, no one responds. It appears fake call attempts are being logged to justify failed delivery. I’ve already shared an alternate contact number via DM. Please investigate this rider & ensure my order is delivered.

[Shriyanshi Patwa @ShriyaEchoes]

@shadowfax_in Still no update, pathetic service

[Shriyanshi Patwa @ShriyaEchoes]

@shadowfax_in Tracking ID: SF3456364523S
Rider Contact: 9510781238
Investigate this rider’s conduct. He is not answering calls, has not contacted me, and the shipment continues to be marked incorrectly. This has caused delay and inconvenience. Immediate action and delivery are expected.

[Shriyanshi Patwa @ShriyaEchoes]

@shadowfax_in This is the second time I’m facing the same issue. False delivery attempts and no rider contact are unacceptable. When will my order be delivered? Your team responds on X, but the order remains undelivered. Action speaks louder than automated replies.

[Shriyanshi Patwa @ShriyaEchoes]

@shadowfax_in , repeatedly marking orders as “customer unavailable” without attempting contact is unacceptable. I have been available throughout, yet my order remains undelivered for 5 days. provide accountability,resolution immediately. #ConsumerComplaint #Shadowfax #PoorService

[Shriyanshi Patwa @ShriyaEchoes]

Extremely disappointed with @shadowfax_in and @savanaglobal .My order has been marked as “customer unavailable” multiple times, despite me being at my delivery location all day. The rider neither calls nor picks up calls. It’s been 5 days with no successful delivery attempt.

[Shriyanshi Patwa @ShriyaEchoes]

@shadowfax_in Received communication on 6th Feb, but by that time my parcel was already cancelled and refund was initiated. The delivery remark mentioned “receiver not available,” which is completely incorrect. I was available at the location, and no proper delivery attempt or genuine contact.

[Shriyanshi Patwa @ShriyaEchoes]

@shadowfax_in I ordered from @savanaglobal the order is not reaching me and the delivery partner is marking it as failed delivery inspite of them never attempting it.

I would request brands to not use @shadowfax_in due to bad customer service and not resolving issues.

[Shriyanshi Patwa @ShriyaEchoes]

@shadowfax_in From now onwards, I would strongly request others to reconsider using this service. The service quality was disappointing, customer support interactions were rude in tone, and there was a complete lack of timely updates or accountability from the support team throughout the proc

[Shriyanshi Patwa @ShriyaEchoes]

@shadowfax_in After Multiple tweets, my package was eventually marked as RTO, my refund has now been processed. But, the entire experience was extremely frustrating & poorly managed, was contacted only once, was assured that the package would be delivered the next day, but there was no contact

[Shriyanshi Patwa @ShriyaEchoes]

@shadowfax_in I would like to clarify that I received only one call from your team. During that call, I was informed that my package would be delivered the next day, but there was no further communication. Additionally, the caller’s tone was quite rude.

[Shriyanshi Patwa @ShriyaEchoes]

@Prithvi75653368 @Paytmcare @PaytmTravelCare Airline has refunded. Paytm is holding the funds.
This is unacceptable and financially prejudicial.
This amounts to unjustified withholding of customer funds.
Escalating to RBI CMS and consumer authorities if refund is not processed immediately.
#RefundPend
#ConsumerRights #Paytm

[Shriyanshi Patwa @ShriyaEchoes]

@Prithvi75653368 @PaytmTravelCare @Paytmcare This is unacceptable. The airline has already confirmed cancellation and refund, yet your system is incorrectly marking the journey as “completed.”
This is a clear case of system error or negligence.
Requesting immediate senior escalation and written clarification within 24 hours

[Shriyanshi Patwa @ShriyaEchoes]

@Prithvi75653368 @OfficialStarAir @GhodawatGroup This is extremely concerning. Last-minute cancellations without proper refund updates are unacceptable.
Requesting senior escalation from Star Air and Paytm Travel. Resolve this urgently and confirm refund status at the earliest.
@MoCA_GoI
@DGCAIndia
#Refund
#ConsumerRights

[Prithvi Singh @Prithvi75653368]

@DGCAIndia @MoCA_GoI please please help against these cases

[Prithvi Singh @Prithvi75653368]

@PaytmTravelCare @Paytmcare the flight was cancelled and your support is saying that the flight was completed. This was a return flight, i have logged a consumer grieveance and will proceed to lodge a consumer court complain.
Star air has confirmed the refund.

[Prithvi Singh @Prithvi75653368]

@Paytmcare @PaytmTravelCare the support for paytm is pathetic, there is no human response apart from AI, tickets raised have no traction. I have filed a consumer grievance and will move to RBI CMS post this.
Airline has refunded but paytm is squatting on it.

[Prithvi Singh @Prithvi75653368]

@OfficialStarAir by @GhodawatGroup is the worst airline you can travel with. The flights got cancelled 2 hour prior to departure.

The trauma and then the cost associated is never worth the cheap flights!!

Now i am seeing tweets about people not getting refund.

PNR-11U1EQ

[Shriyanshi Patwa @ShriyaEchoes]

Copy pasting the same reply again and again with no action

[Shriyanshi Patwa @ShriyaEchoes]

@shadowfax_in this is absolutely unacceptable. My order was supposed to be delivered on 27 Jan, today is 2 Feb. Your team called me on Sunday and promised delivery, yet no delivery, no call, no response. You falsely mark “delivery attempted” when no one ever contacted me.