Shweta Bhargava

[Shweta Bhargava @ShwetaB1887]

@airindiain @airindiain reply to my answer to their query
Very poor customer service

[Shweta Bhargava @ShwetaB1887]

@airindiain -4 months no refund, no reply, no correspondence, this is how @airindiain treats its customers. This how they prioritize your case.#KabbadlegaAirIndia
Keeping someone’s money is not good. @RNTata2000, @DGCAIndia - do something about it.

[Shweta Bhargava @ShwetaB1887]

@airindiain @airindiain - after 5 months of chasing you are now realizing that category filled is wrong.
Now you are asking me to refill the feedback form. Stop draining your customer emotionally and mentally. Stop buying reason to delay refund. @RNTata2000- not expected

[Shweta Bhargava @ShwetaB1887]

@airindiain @airindiain - I have shared all the details you’ve asked for on DM. Kindly let me know how many more days you’re going to take to refund the money. @RNTata2000- please resolve the customer grievances on priority.

[Shweta Bhargava @ShwetaB1887]

Very poor customer service, didn’t expect this at all. Never expected I will have to chase any airline like this for my own money @airindiain.

[Shweta Bhargava @ShwetaB1887]

I know after this tweet of mine @airindiain would reply we are taking your case on priority and details have been forwarded to concerned team but believe me nothing happens. If you will ask for tracking details they would say we can’t provide you.

[Shweta Bhargava @ShwetaB1887]

@airindiain @consumercourtin @RNTata2000 A week to my tweet and no action is being taken by @airindiain @RNTata2000 @consumercourtin @DGCAIndia @JM_Scindia

[Shweta Bhargava @ShwetaB1887]

@RNTata2000 @JM_Scindia @airindiain

Still no refund and customer care service is pathetic, I was first told the ticket is fully refundable and suddenly when I called up to enquire about my refund the agent is saying that you will have to pay penalty. Never expected this.

[Shweta Bhargava @ShwetaB1887]

@airindiain Amazed by the response of @airindiain, I am only left with the option of going to consumer court @consumercourtin @airindiain @RNTata2000

[Shweta Bhargava @ShwetaB1887]

@airindiain I have acknowledged your dm but haven’t received the refund yet

[Shweta Bhargava @ShwetaB1887]

@airindiain Three more days have passed but I haven’t received any response on my case from @airindiain and now when I call customer service they say that we don’t know anything about the refund process. Very bad customer service @airindiain @RNTata2000 @JM_Scindia @DGCAIndia @narendramodi

[Shweta Bhargava @ShwetaB1887]

@airindiain I have already given enough time to you for refund. Air India policy is 21 days for refund but it’s been more than 3 months but no action has been taken yet. The staff also talks rudely and disconnects the call in the middle of the conversation.

[Shweta Bhargava @ShwetaB1887]

@airindiain My call was disconnected and the agent was so arrogant. Very poor customer service @airindiain @RNTata2000

[Shweta Bhargava @ShwetaB1887]

@airindiain Since I didn’t receive the response of my last tweet I called by Air india customer care service to check my refund status, i was told that their refund department was closed so it’s still in process, everytime I call I get different response @RNTata2000

[Shweta Bhargava @ShwetaB1887]

@airindiain I have tweeted more than 10 times for this issue but still I am being told that my tweet is being forwarded to concerned team member. @narendramodi @RNTata2000 @JM_Scindia @PMOIndia @DGCAIndia @ndtv @aajtak

[Shweta Bhargava @ShwetaB1887]

@airindiain Even after taking my case on priority, I have still not received my refund and it’s been over 3 months to the ticket cancellation. Never expected from @airindiain

[Shweta Bhargava @ShwetaB1887]

@airindiain How much time is required? It’s already been over 2 months to my cancellation

[Shweta Bhargava @ShwetaB1887]

@airindiain @airindiain- following up on my last tweet, I was told that my case has been taken on priority for refund but it’s been 2 weeks up and I have still not received my refund. On asking the ticketing desk of Air India I was told that no action has been taken for my booking

[Shweta Bhargava @ShwetaB1887]

@airindiain @airindiain - let me know what priority means as I have still not received the refund. How much do I need to follow up for this? Did not expect this at all.

[Shweta Bhargava @ShwetaB1887]

Life is a mess, and I love it that way.