Siddharth Mohan

[Siddharth Mohan @SiddhuMohan]

@gp_89 Will
We see you play next ?

[Siddharth Mohan @SiddhuMohan]

Oh @airindia I h as ve been waiting for an answer for a similar claim for quiet sometime!!

[The Kaipullai @thekaipullai]

So everyone, here's the update for the Air India horror story that happened to me 48 hours after an Air India horror story occurred to me.

As you know, Air India sent me an official looking message that my 9 AM flight was rescheduled to 11:45 AM. So I altered my airport departure time to 9:00 AM and went offf to sleep.

When I woke up at 7:45 AM to get ready, I see another message from Air India, saying the flight is now rescheduled to 9:25 AM.

Which is when I realized, that unless I invent teleportation technology in the next 15 minutes, I am missing the flight. Which I duly did.

Now in response to my post, Someone from the Air India social media team reached out to me, apologizing profusely and promised me to make it right. Not wanting to give up on them, and wanting to get to Bengaluru, I said OK.

I thought they would be very accommodative. They will go the extra mile and put me on a flight and ensure I am in Benagluru as soon as possible. The Old Air India, for whatever their flaws, would try to do that.

But I was wrong. So very wrong.

The customer care guy basically gave me two options

1. I take their4 PM flight.
2. They refund my money and I hitchhike to Bengaluru for all they care.

Now the whole point of me taking the morning flight was that I had some work in Bengaluru. And the 4 PM flight would be too late for me.

So I politely explained the situation to him and asked him if he can put me on some other flight, closer to the current time.

So the customer care man again put me on hold for sometime and promised to do better.

He didn't.

All he did was come back with the exact same offer, and like a Godfather, told me to take it or leave it.

So like a good Indian citizen who is used to being trampled upon, I cut my losses, took my refund. Then I booked an Indigo flight, which despite all its flaws, at least gets me to the destination.

I am now typing this from the airport waiting to take the 1:45 PM.

This whole ordeal however raises certain questions for me. For example

1. If an Airline screws up and the passenger misses the flight, isn't it their responsibility to put them on an another one with similar timings? Can they ask them to take a refund and buzz off? Is it even legal?

2. Doesn't Air India have control over who uses their passenger messaging systems? Looks like my whatsapp messenger has better security than Air India's?

3. What sort of broken system does Air India have, in which they postpone a flight and then prepone it, all within 2 hours? Do they think, we are always waiting for a message from the Air India, like those Mad Max people wait for water from Immortan Joe?

4. Who is actually running Air India? Do they have people who understand aviation or have they become another Lala Company, which takes advantage of weak Indian laws to screw the customer over and earn money?

I mean, once upon a time they did screw Chinese and sell Opium, so it is not as if they haven't done this before.

5. The baggage loss of my collegues, the countless tales of broken seats and entertaiment consoles, the filthiness of their planes and this instance, also makes me wonder. Is Air India the first example where something has actually deteriorated, after being privatized?

All of us have a brand we viscerally hate and want nothing to do with it.

I feel sad that @airindia is now joining that list.

P:S: Remember the baggage issue I had raised two days back. Well it still hasn't been resolved and My collegue is sitting in the US for a week without his baggage. And all @airindia tells me is they are looking into it.

Air India is the only airline in the world, which loses baggage on a direct flight and then takes more than a week to get it back to the passenger.

[Siddharth Mohan @SiddhuMohan]

@IndiGo6E

Is there any way to reach you in UAE? I don’t see any way to reach your contact center .. it’s very urgent and I will be blamed for not calling earlier ..

[Siddharth Mohan @SiddhuMohan]

@stripesupport I have DM’ed

Pls support very urgent!

[Siddharth Mohan @SiddhuMohan]

@stripe I have been trying to reach your team for over 2 months with regards to a dispute and my money is stuck with you for 2 months not even a single reply and it’s so disappointing..

[Siddharth Mohan @SiddhuMohan]

And that’s a typical heart stopping T20 match! @ACBofficials played some amazing cricket.. Timed their chase to near perfection!
@ImRo45 Six hitting is a bliss to watch! @rinkusingh235 champion stuff to stand there with the veteran captain to take India to 212 ! Amazing!

[Siddharth Mohan @SiddhuMohan]

@ManUtd Siddhu 9

[Siddharth Mohan @SiddhuMohan]

Happy Birthday @msdhoni ! See you Soon in Yellove!

[Chennai Super Kings @ChennaiIPL]

#CelebratingThala today, tomorrow and forever 🫶

#WhistlePodu #Yellove 🦁💛 @msdhoni

[Manchester United @ManUtd]

🏆 W I N N E R S 🏆

[Siddharth Mohan @SiddhuMohan]

@iamsrk my 3 year daughter keeps calling you naughty Shahrukh khan cos you keep fighting all movie long 😂😂😂

[Siddharth Mohan @SiddhuMohan]

The one ! The mass !! The Thalaivar!

He who defined Style! #HappyBirthdayThalaiva #superstar #Rajinikanth @rajinikanth

[Sun Pictures @sunpictures]

From
an actor
to a star
to the one and only
Superstar! The journey has been the epitome of inspiration.

Happy Birthday, Super Star Rajinikanth!

#HappyBirthdaySuperstarRajinikanth #HBDSuperstarRajinikanth @rajinikanth

[Siddharth Mohan @SiddhuMohan]

@T20WorldCup hi im trying to book tickets using your website and I am not able to complete my payment pls can you help . Pls can some one immediately help

[Siddharth Mohan @SiddhuMohan]

@easyJet @easyJet_press MYSELF AND MY FATHER HAVE BEEN TRAVELLING YOUR AIRLINES FOR QUIET SOME TIME!! BUT THE WAY YOUR STAFF OR YOUR CONTRACTED GROUND STAFF TREAT US IS NOT EVEN IN WORDS I CAN DESCRIBE!! WORSEEE!! POORRR!! #Discrimination #racism #skincolordoesnotmatter

[Siddharth Mohan @SiddhuMohan]

There cannot be a better way to travel other than @qatarairways !!
Truly the only 5 Star Airline! The best there is!! #travel #QatarAirways #5star

[Siddharth Mohan @SiddhuMohan]

Just saw @lewy_official on the QATAR airways safety video .. he has moved on I think Qatar Airways should move on to a new safety feature video as well @qatarairways !! #justasking #justsaying

[Siddharth Mohan @SiddhuMohan]

@All , i have made a reservation in Ibis Malpensa and I haven’t got any confirmation but my account has been debited. I try to contact your contact Center and I have been put on hold for over 20 mins and they disconnect my call. #disappointment

[Siddharth Mohan @SiddhuMohan]

@oyorooms By far your services are the worst that I have ever come across ..
WORST!!! @riteshagar
Book a room and pay and go there and say OYO is a fake company so no rooms for you!!😡

#saynotooyo #disappointed

[Siddharth Mohan @SiddhuMohan]

Lol!! Lol!!

[Toni Kroos @ToniKroos]

Yellow card. Of course.

[Siddharth Mohan @SiddhuMohan]

And now the questions should hopefully stop about @ChennaiIPL or @msdhoni or what's going to happen next! #vandhutomnusollu #ThirumbiVandhutomnuSollu #ChennaiSuperKings #Dream11IPL #CSKvKXIP

[Siddharth Mohan @SiddhuMohan]

Dude this @ishankishan51 is special! #IPL #MIvsSRH