Dear @Airbnb ,
I’m a super host with you all now for 4 years and just received a retaliatory review that’s 100% unacceptable and I have been trying to get in contact with someone to escalate this case versus just submitting a review bc it s been denied.
@AirbnbHelp On Airbnb about her reservation. And the fact that you all aren’t doing anything to support your super hosts is extremely disappointing and sad. I feel very disappointed even using the platform at this point. ALSO, you all validated all this information by PAYING her fee to me
@Airbnb@AirbnbHelp as a super host please assist in helping with an incredibly disappointing customer service experience just now. I was only told 1 of 4 consequences for a scenario discussed to a representative. The reason I called was for clarity and instead was blind sided.
“Other consequences” which was not disclosed on the phone minus a fee I agreed to paid. The other consequences were not disclosed until the decision was made. This is unfair and unruly business - and I know Airbnb will make this right.
@AirbnbHelp Actually, a supervisor has just contacted me and made the situation right. I truly appreciate yalls service and understanding during this event. I am more than pleased with the outcome provided 🤍
Pt3. I have been a super host for 3+ years now with no issues working with you all. I’ve never had a rep that didn’t make clear consequences instead this one made everything more confusing and then the end. I’m the one that has to take the brunt of it. Plz make this right.
Pt. 2 the AIRBNB representative knows he messed up as he continues to message me through the app stating that he reviewed the case with the supervisor but refuses to connect me with the supervisor. He is speaking with he won’t respond via phone anymore and only responds via app.
@OnlyCrownKing@realspitfire@4wdmod She’s not defending herself anymore in this video. She’s now assaulting the lady. The lady on the floor and then the girl sucker punching her again, is no longer considered self defense.