SimGuruNick

I'm a Quality Designer on The Sims 4 Live Operations team. Tell me about any bugs you're experiencing!

[SimGuruNick @SimGuruNick]

New to The Sims 4? Seeing bugs in your game? Want to ensure that the team knows about them? Search Answers HQ! Anything reported to AHQ ends up in my own bug-tracking database. You can tell me about it on Twitter too, but if I don't reply, go to AHQ! https://t.co/lm1fnWdSXT

[SimGuruNick @SimGuruNick]

@moxhollow @sims4lizzyuk @luthsthings “People think some types don’t count as mods”. Nailed it. Custom Content is Mods. Custom Content can cause crashes, exceptions, all sorts of issues. Your innocent looking extra CAS hair is awesome, and we love it, but it can potentially cause bugs. Especially with an EP patch.

[SimGuruNick @SimGuruNick]

@luthsthings Dude, the amount of people who have told me they don’t have mods installed, when they actually do, is off the charts. I totally feel you. I just hope you know how appreciated you are by both our team and the community, the work you do is amazing ❤️

[SimGuruNick @SimGuruNick]

@Pepsimax807 The update shouldn’t break anything, we’ve tested all the scenarios. But there could still be unexpected issues. It can’t hurt to backup your saves just in case, I don’t wanna see anyone lose their saves or have them get corrupted

[SimGuruNick @SimGuruNick]

Tomorrow’s patch is supposed to be the biggest in TS4 history, in terms of file size. Copy/paste your Saves folder to your Desktop. Cut/paste your Mods folder to your Desktop. Do it. Do it.

[SimGuruNick @SimGuruNick]

@CTNproperty Yes, Custom Content still counts as Mods.

[The Sims Direct Communications @TheSimsDirect]

Console Simmers!
We are aware of & currently investigating the console crashes taking place since the latest update.

We're also collecting feedback on the console controller changes, so please feel free to share your experiences here on AnswersHQ: https://t.co/Ia9B6qsnTT

[SimGuruNick @SimGuruNick]

Hey console Simmers, we’re aware of the concerns regarding controls in Build Mode and we are collecting feedback in the following Answers HQ thread, please share your experiences with us there, thanks so much! https://t.co/X4JXCJcXIG

[SimGuruNick @SimGuruNick]

This wasn't listed in today's patch notes, but I'm pretty sure it's fixed in today's patch. Is anyone still experiencing this issue? Thanks so much! https://t.co/UbGt7B5p7n

[The Sims Direct Communications @TheSimsDirect]

With this fix, if you are still having any issues with saving after today’s update, please report it to the following AHQ threads:

No Mods/CC on PC/MAC: https://t.co/ubdkBiT1mz
Mods/CC on PC/Mac: https://t.co/ULKjAKucYC
Console: https://t.co/WR26OY7GeI

[The Sims Direct Communications @TheSimsDirect]

Today’s update is now live across all platforms✨

In this patch, we’ve resolved a few issues, including groundhog day🛠️Remember to remove any external game mods & custom content as they may conflict with this update.

Update Notes 🗒️: https://t.co/op1AvoMacy

[SimGuruNick @SimGuruNick]

PC / Mac Simmers: Don't forget to back up your saves & take out your mods & custom content prior to tomorrow's update!

[The Sims @TheSims]

Sul Sul Simmers 👋
Tomorrow, Aug 30, at 10 AM PT, we have a game update bringing bug fixes to The Sims 4🛠️
Learn more in the patch notes available tomorrow 🗒️

[SimGuruNick @SimGuruNick]

@zachulon The only thing I dislike about this picture is the implication that you’re like a foot taller than me. You got an inch on me at most bro 😂

[SimGuruNick @SimGuruNick]

Simulation lag is a symptom, not a bug. There are dozens of different reasons it can happen. We make perf fixes every patch, but we’d love to make more. If you have lag in your game please send me your save and Config.log (in your TS4 folder in Documents) https://t.co/hRkZy4x5vp

[SimGuruNick @SimGuruNick]

The patch that was released yesterday for PC/Mac is now available for Console, same patch notes as before, Happy Simming! https://t.co/yK5Jv4Pdf0

[SimGuruNick @SimGuruNick]

Also, make sure to check out our latest patch notes with a few additional fixes to our previous release here (fixes for console players following later this week): https://t.co/yK5Jv4Pdf0

[SimGuruNick @SimGuruNick]

Sul Sul! We saw some questions about our QV team for High School Years. We know credits aren't always the most user-friendly to read. You can find the full list of our very dedicated team of testers listed right at the top of the credits under "Quality Verification." 🙂

[SimGuruNick @SimGuruNick]

@elvisplaylive @SimGuruGeorge @SimGuruNinja Also, is there any PC cleaner software installed that may have deleted the saves? Is it possible there is another folder in Documents that contains the saves?

[SimGuruNick @SimGuruNick]

@elvisplaylive @SimGuruGeorge @SimGuruNinja Do you have mods installed? What drive are these saves being stored on? Was there anything else in Documents deleted? Is there enough drive space? Thanks!

[The Sims @TheSims]

We are also aware of players missing bonus content with The Sims 4 High School Years preorders and have begun rolling out fixes across platforms experiencing this issue.

[The Sims @TheSims]

We've completed our investigation into various instances stemming from Tuesday's update including auto-aging, unintended Wants, & the appearance of fame for the non-famous. We'll be rolling out a patch to resolve these & more by the end of next week and appreciate your patience.