Director of Neighbourhoods Great Places Housing Group.
Proud dad, long suffering Man City fan enjoying good times, running and cycling........all views my own
Unique walking tour of Manchester led by those who have sadly made these streets their home. Life stories, humour and what an amazing example of social enterprise #ThatsSocialValue invisiblemanchester thank you
Inspiring to hear the impact and outcomes of social enterprises working with social landlords @ GMHP Social Value Conference. Brilliant showcase and stories thank you #ThatsSocialValue
A big thanks to the @MyGreatPlace customers and Community Investment team for an uplifting winter market today. Great to see how many customers supported to set up their own businesses. The 'Frozen' cakes very well received when I got home!!
Early start in Salford and St James House resplendent in the freezing sunshine. It was probably warmer outside than it was inside as I recall. As we reflect on the 10 years of @MyGreatPlace this place tells a few stories of how the business has grown and changed in that time
Thanks @caravangallery for sharing your asset based approach to capturing the pride people have in the places where they live. Amazing what you can achieve with a tiny caravan! #transformingplaces19
Fascinating insight from @OldhamCouncil into their use of data to inform their Thriving Communities Index to target resources and inform decision making #transformingplaces19
@Juliaunwin highlighting the strong message that homes are foundation for improving lives and HAs. Our community development should acknowledge we hold our neighbourhoods in trust for future generations @transformingplaces19
Really enjoyed the @MyGreatPlace 10 year celebration roadshow. Great to share the back stories and the impact of regenerating neighbourhoods and improving customers lives. Thanks to @rosie_longden and @Craig_GPHG and colleagues for their input and ideas for the future
Was a brilliant afternoon thought @clairealcock_@rosie_longden did a great job bringing the 10 year story to life. Lots of positive feedback from customers well done
Brilliant bitesize training session from our @MyGreatPlace Repairs Operatives today for #gphgCSW19. Lots of enthusiasm and ideas to improve services for our customers. Been checking my electric sockets, location of stopcock and WD40 for all doors and window fittings!
Useful refresher customer service training from @ChrisJonesGPHG #gphgCSW19 on the importance of doing the basics well to deliver fantastic customer service. Politeness, creating a positive first impression and ending on a high what we are aiming for every time!
Spent an uplifting morning reviewing all the great compliments for Customer Services colleagues as we celebrate the theme of recognition for #GPNCSW19 Customer Service Week. Great to work with such amazing colleagues our Customer Service Superstars!!
Fascinating morning with the @MyGreatPlace Compliance Team. Vital water hygiene work keeping our customers safe in their homes. Lots I didn't realise thank you @CBarlow79_GPHG. Great start to #gphgCSW19 keep up the great work
My @guardian story: Wealthy incomers changing the social economic profile of traditionally highly deprived London boroughs (and in parts of the north of England, deprivation becoming more densely concentrated) https://t.co/DzAxMGP3gT
Thanks to @nmcinroy @natfedKatie for their insights into the role of HAs as regenerators and economic agents of change in NHF Great Places Commission report. Look forward to taking this work forward in our own @mygreatplace anchor neighbourhoods #NationalHousingSummit
Interesting session @natfedevents in how we address the issue of stigma and stereotyping. 73% of tenants feel stigmatized living in social housing. Language and respect key to changing perceptions Thanks to @WilkieTong @TPASJenny for sharing research and insight