Rahul Singhani

[Rahul Singhani @SinghaniRahul]

@StarHealthIns @ICICIPruLife Their mobile app gives an error - Bad request - after the whole claim form is filled and there's no draft saved either. @StarHealthIns what would it take for you to get your shitty act together?

[Rahul Singhani @SinghaniRahul]

@StarHealthIns has arguably the poorest support even for customers with 10+ years of renewal history. Their mobile app doesn't allow submitting claims. Their agents know only sales, when it comes to helping with after sales-they are deaf and dumb. How to port to @ICICIPruLife?

[Rahul Singhani @SinghaniRahul]

This is @zomato when an order is delayed by 25 mins and order is for a hospital delivery. Don't let the PR fool you. They didn't even assign a human and eventually asked to cancel the order. Much thanks. @zomatocare @Swiggy @SwiggyCares @rapidoapp_ @Flipkart

[Rahul Singhani @SinghaniRahul]

@smotproindia @SMOTPro1 @shajikandambeth you may want to please get things in order - the word gets around very fast that your team is fooling us and doesn't know what a GST invoice is. Not long before your team's work is replaced by AI and then you can't charge more than visa for your redundant service

[Rahul Singhani @SinghaniRahul]

@smotproindia @SMOTPro1 SmotPro are bunch of losers out there to dupe people of money. You can easily find legit travel agents who can do the job at one-third the price. Don't go for SmotPro at all. Vijayalakshmi, Arun, Saranya are out there to dupe you.

[Rahul Singhani @SinghaniRahul]

@Samsung Perhaps this (monitoring input quality) could be a significant opportunity for the business. Is there any other gym chain that effectively collects & connects such data, to inform the members of their input quality?

[Rahul Singhani @SinghaniRahul]

Despite the overcrowding and "bro alternate", @CultFit remains my favourite gym chain which is why I found it odd that Tata Digital is selling ~50% of its stake in the IPO.

[Rahul Singhani @SinghaniRahul]

Note that 30% of Cult's revenue comes from selling products like the smartwatch, the scale and the supplements. I work out in their gym and wear a @Samsung watch, and the data from one never reaches the other; let alone any inference from the data.

[Rahul Singhani @SinghaniRahul]

@Swiggy @instamart_it @letsblinkit @ZeptoNow @amazonIN

[Rahul Singhani @SinghaniRahul]

I bought a ₹10K coffee machine from Swiggy Instamart. Delivered in 20 minutes. Didn't work.

Raised the issue within 48 hours. Support said send an email. Sent it at the 80th hour. They said replacement requests are only valid within 72 hours. No return option.

[Rahul Singhani @SinghaniRahul]

And if you're going to call customers at 2 AM, make sure you can actually help them. Or let an AI handle it. At least it’ll cost less.