@louiseprieto@UPS Totally agree with you- I asked for a callback due to a 30 minute wait and when I accepted the callback it put me on hold for another 15 minutes…. What’s the point of a call back if it doesn’t connect you with a human?!
@UPS not sure what the point of having a call back option is when I “accept” the call back and get put in another 20 minute queue? Please fix this glaring customer service issue
@atptour@MiamiOpen If anyone with two evening session tickets tonight wants to swap for two day session tickets tomorrow, our session 7 passes were automatically changed to tomorrow and we can’t use them. Also willing to transfer/ sell at a discount if no one wants to swap and is looking
@Afish8484@fedemolinari83@MiamiOpen@betwayusa I’ll screenshot! Let me know if you need more details. My husband and I are debating taking a late flight home tomorrow to use them but would prefer to go tonight and keep our original flight!
@MiamiOpen If anyone with two evening session tickets tonight wants to swap for two day session tickets tomorrow, our session 7 passes were automatically changed to tomorrow and we can’t use them. Also willing to transfer/ sell at a discount if no one wants to swap
@Afish8484@fedemolinari83@MiamiOpen@betwayusa Would you have any interest in swapping tickets? We can’t use ours tomorrow unless we change our flight! I’d be happy to transfer the parking pass and tomorrows if you wanted to swap! ( we have two tickets not sure if that’s what you needed or if you had more)
@Afish8484@fedemolinari83@MiamiOpen@betwayusa I’m surprised that they didn’t make a uniform decision across the board! We would have rather had day or evening session tonight but were told since they already made the decision and gave us Sunday tickets we couldn’t do anything to change it ( didn’t give us any input at all)
@Afish8484@fedemolinari83@MiamiOpen@betwayusa Wow! For the day session? Did you have day session yesterday? That’s super surprising, I was thinking they sent all session 7 tomorrow by default. We may try to sell what they sent us tomorrow discounted because we fly home tomorrow!
@MiamiOpen@longi_solar Any updates on the session 7 and 8 tickets? Ticketmaster said they were not informed of any cancellation and that we would need to contact the tournament
@mar_mdq@MiamiOpen Yeah strange to update no matches before 4:30 if day session ends at 5:00… that’s effectively the same as a canceled day session but they haven’t acknowledged that yet
@MiamiOpen Please address a few things: if people have a pass or ticket today, will it be honored for tomorrow?
Also, what will be the latest time where you will make final call if matches will go on at any point today / tonight?
Thank you @MiamiOpen