@KQOnlineTeam Thank you . I have been enquiring for a week as to how to pre- clear our surfboard for our return journey. No response via email or WhatsApp.
@KQSupport Thank you . We are trying to pre clear a surf board weight approx 4kg and length approx 180cm. Flight Mombassa to JHB, South Africa on Sunday morning.
Hello @KenyaAirways I have been struggling for days to get an answer from you regarding pre-clearance of sporting goods for my flight on Sunday. All I get is an automated response and no answers. This has been going on for a week ! Please help !!!
I never resort to Social Media but so disappointed/ annoying with @CellC_Support . Confirmed by SMS the cancellation of my contract but continue to bill me. On enquiry at call centre there is “ no record” of the cancellation!! Please call tomorrow 😡😡😡😡😡