Cindy Solomon

[Cindy Solomon @Solomonc01]

@americanairlines my bag was tagged UIO-MIA-DFW. I claimed it at MIA customs and rechecked. When it didn’t arrive at DFW I checked the AirTag… it was at LAX. Sent MIA - LAX when tagged MIA - DFW. Why???

[Cindy Solomon @Solomonc01]

@AmericanAir so my bag actually made it to Miami even though it wasn’t scanned. I claimed it at customs and personally rechecked it and it did not get on my plane to Dallas. It’s somewhere at MIA. How????

[Cindy Solomon @Solomonc01]

@AmericanAir 2 bags checked at 9:12PM. 1 bag loaded onto plane at 10:31PM. Gate agent comes onto plane at 11:35PM to verify if I checked 2 bags because only 1 on the plane. Yes. She radios the missing bag tag number. 10 min later plane pushes back without my bag. What????

[Cindy Solomon @Solomonc01]

@AmericanAir was made to check my bag when boarding with group 7 (I’m group 3/2-Million miler) due to lack of overhead space. Boarded the plane - almost every bin had space. So frustrating when it’s done arbitrarily. There was absolutely no reason for it.

[Cindy Solomon @Solomonc01]

@caclosets $20,000 project where your CC representative measured and designed the space. The depth of the shelves was done incorrectly and that’s somehow my friend’s fault? No attempt to fix without paying full price?

[Cindy Solomon @Solomonc01]

@JetBlue flight 1621 LHR-BOS. Left and item in the overhead

[Cindy Solomon @Solomonc01]

@JetBlue codeshare saga continues. I wanted to buy an upgrade but Iceland Air said JetBlue had to process and JetBlue said Iceland Air had to. neither could process?ok - codeshares are more complicated but no one knows anything! And now I’m in a seat with no TV or Power!

[Cindy Solomon @Solomonc01]

@JetBlue just had the nicest customer service person ever. She totally went out of her way to try to get me a seat assignment on a JetBlue/Iceland Air codeshare flight (it turns out this flight is like Southwest - no seat assignments before check-in… never would have known!)

[Cindy Solomon @Solomonc01]

@AmericanAir we’ve been on the ground at DFW for 40 minutes with no ground crew to let us off the plane.

[Cindy Solomon @Solomonc01]

@AmericanAir soooo 24 hours after our originally scheduled flight… our flight is delayed an hour. No announcements. No information and the plane just arrived at the gate. Why was our plane not at the gate? Why would you not make sure that this flight departed in time?

[Cindy Solomon @Solomonc01]

@AmericanAir delayed flight for 5 hours. Board 10PM. Technical issue. De-plane 12AM. Wait 2 hours. Flight cancelled. One agent in gate area. No announcements. No email to loyal customers apologizing. There are things out of your control - but customer service isn’t one of them!!

[Cindy Solomon @Solomonc01]

@enterprisecares so I made a reservation for a car. I go to the location to pick up the car and I’m told there are no cars available. It’s like the Seinfeld episode but not funny. No one called or emailed to tell me. Thank you for ruining my weekend.

[Martina Navratilova @Martina]

Name and shame!!!! More trump base in action...

[Cindy Solomon @Solomonc01]

@eatzis if you’re going to require patrons to cover their faces - you have to enforce it. Asking someone already inside to then hold a napkin over their mouth is counterproductive!

[Cindy Solomon @Solomonc01]

@AmericanAir Got to the gate late in the boarding process because I was on a work call. I’m Platinum but had to gate check my bag. Get on board and there is PLENTY of overhead space. Flight isn’t even full. This is beyond frustrating.

[Cindy Solomon @Solomonc01]

@Hertz Seriously?

[Cindy Solomon @Solomonc01]

@Hertz so apparently I was placed on a DNR list because of an unpaid toll from 2011... for $10.10. I've been a Hertz Gold member since 2001. Thanks Hertz. So glad you appreciate your customers.

[Cindy Solomon @Solomonc01]

@Hertz Is there anyone who can help me now? You know, since I’m tryin to pick up my car on a weekend. I have a reservation and there was zero communication that my reservation was being cancelled

[Cindy Solomon @Solomonc01]

@Hertz I have a Gold Plus Rewards membership. I’m at SFO and they’re telling me I’m listed as DNR. They then told me the only people who I can speak to do not work on weekends. This is NOT acceptable

[Cindy Solomon @Solomonc01]

@Hertz I was told they do not work on weekends