Sophos Support

#SophosSupport provides you with the latest in Sophos news, product updates, and published self-service content.💬

Available Mon-Fri to assist you.

[Sophos Support @SophosSupport]

@qwe1278364 Hi,
Thank you for reaching out. For URL Re-assestment, kindly follow the following https://t.co/dqYrm5scfy or you may also DM us. ^EV

[Sophos Support @SophosSupport]

🏆 We are happy to announce the Top #SophosCommunity Contributors of CY25 Q4. Congratulations and thank you for your valuable contributions! 🏆

Learn more about our top contributors: https://t.co/IUkaoL1ASf

[Sophos Support @SophosSupport]

@ApPat2023 Hello,as per our team's last note,the issue involves several factors rather than just one, and they have provided you with 3 likely behaviors that may be causing these conditions. I'd recommend you reply to their last email at your convenience so they can keep working with you^EO

[Sophos Support @SophosSupport]

@qwe1278364 Hello,

Thank you for reaching out to us. We have received your request, and the standard processing time for website reclassification takes 3-5 working days. ^GS

[Sophos Support @SophosSupport]

🏆 We are happy to announce the Top #SophosCommunity Contributors of CY25 Q4. Congratulations and thank you for your valuable contributions! 🏆

Learn more about our top contributors: https://t.co/IUkaoL1ASf

[Sophos Support @SophosSupport]

@iseewithmybrain @Sophos Hello, we don't have any DM from you ^EO

[Sophos Support @SophosSupport]

@citizenpsych Thank you for the information about the product you’re using. I am looping @SophosHome so they can assist you with this, additionally feel free to reach out ot them directly via DM ^EO

[Sophos Support @SophosSupport]

@citizenpsych Hi,
Thank you for reaching out. Kindly verify and DM which Sophos Product you’re referring to. ^EV

[Sophos Support @SophosSupport]

@richardjhobbs Hello
Thank you for reaching out to us.

We apologize for the inconvenience this has caused. Our sample submission portal has a 3-5 working-day processing time for a request. You may try checking the status of the link after 5 days maximum and get back to us for the status.
^GS

[Sophos Support @SophosSupport]

@DanLewisFW Thank you, Daniel, for your confirmation. We're glad to hear that things have been sorted out already.
Have a good day ahead :)
^GS

[Sophos Support @SophosSupport]

@DanLewisFW Once you're inside the link I shared, you just have to fill in the tabs with (*) and share the details asked. In the comment, share the description of the site as well as the category you wish to move the website to. Those are the only requirements in order to submit. ^GS

[Sophos Support @SophosSupport]

@Name__Groove Hi, thank you for reaching out to Sophos Support. You may follow the following for URL Reassessment. https://t.co/n9o85phkWl ^EV

[Sophos Support @SophosSupport]

@yrf2012 @Google Hi there, to reach out to Support please call our hotline number closer to your region https://t.co/zaU20H2rMS ^EO

[Sophos Support @SophosSupport]

@bits4meee @felixrieseberg @SophosXOps @Sophos Hello there, the team is working on adding the AI Category to web control. In the meantime, feel free to DM us the name of the application and which Sophos solution you’re using ^EO

[Sophos Support @SophosSupport]

@JackarapKirui Hello there, for support assistance, reach out to our Support Team via our hotline number or by creating a case in our Support Portal https://t.co/zaU20H1TXk ^EO

[Sophos Support @SophosSupport]

@alssah Thank you for your response, Aside from totaly disabling the Tamper protection password to all of your devices in sophos central, there's no option to set or get one-time password for it, this is due to the security measures built-in to our sophos central and it's manage devices.

[Sophos Support @SophosSupport]

@dapatrick87 @Njarejr Hello Patrick, if you are experiencing issues accessing the Support Portal, reach out to our Customer Care team via our phone number, so the can assist you https://t.co/7OOo8guxGQ

Or if you are located in the UAE region, take a look at https://t.co/Cjk0dA3ZQU

^EO