Susan L. Hura

[Susan L. Hura @SpeechUsability]

@maryparks I just read the same (very good but disheartening) article. Agree completely with the recommendation.

[Susan L. Hura @SpeechUsability]

@ChrisGeison so glad to hear it!

[Susan L. Hura @SpeechUsability]

Why Points Made? Because conversation designers need to stop reinventing the wheel and level-up our skills and knowledge. Be part of moving #conversationdesign forward @pointsmadeforum June 2-3 in Minneapolis.

[Susan L. Hura @SpeechUsability]

@cpearl42 I just heard this on another IVR. The typing sound was de rigeur for a while there in 2001ish but most organizations stopped using it for exactly this reason not long after.

[Susan L. Hura @SpeechUsability]

Why Points Made?

Because compared to web and mobile UX, conversational interaction with AI is immature and inefficient.

And because you can be part of making it better!

@pointsmadeforum #conversationdesign #conversationalAI #chatbots

[Susan L. Hura @SpeechUsability]

@BethCarey12 @BrianRoemmele Such an important perspective to consider, Beth. Both #NLU and #conversationdesign are wildly overestimated right now and the only way to continue to grow is to acknowledge current limitations.

[Susan L. Hura @SpeechUsability]

And remember our Leap Day deal: if you register today March 3, you can save $100!

https://t.co/aIZbe8EtaB

[Susan L. Hura @SpeechUsability]

What's the deal with @pointsmadeforum? Soooo many good reasons to be there!

Do you want to go beyond conversation design 101? We've got you covered.

[Susan L. Hura @SpeechUsability]

Are you interested in the underlying principles of creating human-machine conversations? Points Made is on the forefront.

Searching for effective ways of researching and evaluating conversational experiences? This is the event for you.

[Susan L. Hura @SpeechUsability]

@ChrisGeison So true! I've "seen" so many cities this way.

[Susan L. Hura @SpeechUsability]

Why Points Made (97 days and counting)?

Because you can register during our Leap Day promotion at early bird rates!

[Points Made Forum @pointsmadeforum]

In honor of the upcoming Leap Day - we're making the conference rate leap backwards back to the early bird rate saving you $100. https://t.co/sbfUV0g9w7

[Susan L. Hura @SpeechUsability]

98 days and counting till @pointsmadeforum. Why Points Made, you ask? Because automated conversations change users and societies in ways we’re not thinking about.

#ConversationalAI #vui #chatbots

[Susan L. Hura @SpeechUsability]

We do indeed deserve better. Proud of my hometown.

[Susan L. Hura @SpeechUsability]

@pointsmadeforum we're deliberately building in more time for the good stuff. Longer presentations, interactive discussions after every couple of speakers.

#conversationalAI #VUI #chatbots #uxdesign
2/2

[Susan L. Hura @SpeechUsability]

Why Points Made, t-minus 99 days: Because the best part of the conference is the 10 minutes between presentations when you get to dig deeper.

1/2

[Susan L. Hura @SpeechUsability]

In 100 days, I'll be in Minneapolis @pointsmadeforum. Here's why @designoutloud and I decided that we need a new event. https://t.co/LTmLtIkwQp

[Points Made Forum @pointsmadeforum]

The ability to understand that we don't understand something and work to gain understanding may be one our most powerful skill sets.
https://t.co/VBg5mO6vlk

[Susan L. Hura @SpeechUsability]

@CarrieClaiborn So sad, so true

[JUS @UXPAJournal]

We have been publishing articles about Usability and Human Factors since 2005. Check our archive to find precious research gems https://t.co/oJIbAz311u #UX #HCI

[Susan L. Hura @SpeechUsability]

Local Ohio peeps: come chat about all things conversation design at the Columbus Alexa Meetup tomorrow night! Great Conversational Design for Alexa -- Ask an Expert! https://t.co/61p0BGhxy0 #Meetup #Westerville via @Meetup