Spend Support

Spend Customer Support

[Spend Support @SpendSupport]

The incident with our service provider has now been resolved. User access to the Spend Wallet and Spend Cards has now been restored. As previously mentioned, all funds remain safe and secure. We appreciate your patience and understanding.

[Spend Support @SpendSupport]

We have been made aware of a security incident with one of our service providers. We have taken precautionary measures and have frozen the Spend Wallet and Spend Cards as we work with the provider. All funds remain safe and secure. Please be patient as we work to restore access.

[Spend Support @SpendSupport]

@FaizalBarnes Please reach out to our support team via live chat or [email protected] so we can better assist you with your withdrawal. Thank you.

[Spend Support @SpendSupport]

@ifomohard @Crypto_Tone1 @BitcoinTre @OTC_Bitcoin @BitcoinDood @enjgold @officialmcafee We have replied to you to assist in the matter. Please understand that this is a user error, but we are very happy to try and recover the lost funds. All users should carefully check the address is correct before sending funds.

[Spend Support @SpendSupport]

@ifomohard @Spendcom @SpendCard We have sent you a DM to assist you with your issue.

[Spend Support @SpendSupport]

@bitnerd_316 @SpendCard Wonderful to hear! Thank you very much for your patience and understanding.

[Spend Support @SpendSupport]

@bitnerd_316 @SpendCard Can you please check now? This update should have been completed.

[Spend Support @SpendSupport]

@bitnerd_316 @SpendCard It should be completed by this evening. There was quite a backlog and the system is currently re-syncing.

[Spend Support @SpendSupport]

@bitnerd_316 @SpendCard We are running a system update which should fix this issue. We apologize for the delay. Thank you.

[Spend Support @SpendSupport]

@digishahed Has this issue resolved itself? We would be happy to assist!

[Spend Support @SpendSupport]

@HOFNAR_BFOOT84 @Spendcom We are glad to hear this issue has been resolved! Thanks for your continued support.

[Spend Support @SpendSupport]

@spiritedjewel Daina, we have corrected the values accordingly. Please go ahead and try again. Thank you.

[Spend Support @SpendSupport]

@spiritedjewel Daina, as we have mentioned, you can still withdraw your DASH that is within your Spend wallet. Please just utilize the withdraw functionality.

[Spend Support @SpendSupport]

@spiritedjewel Just as an additional solution, you can always withdraw in $DASH units by toggling between fiat amount or unit amount from the withdrawal screen.

[Spend Support @SpendSupport]

@spiritedjewel Daina, thanks! We see you have received our PM and replied. We are working to resolve this for you.

[Spend Support @SpendSupport]

@spiritedjewel Daina, thank you. We understand your concern now. We will resolve this for you shortly.

[Spend Support @SpendSupport]

@spiritedjewel Daina, you can move your $DASH at any point. The amount of $DASH you have doesn't change based on the estimated value shown.

[Spend Support @SpendSupport]

@spiritedjewel We will PM you to gather your account information and to try and locate the missing deposit. Thank you!