@we_are_cult@we_are_cult they have the same standard response as mail that as per policy the exchange can only be done for same product. No one is able to humanly and logically empathise with the problem for once.
@we_are_cult disappointing shopping exp (ON #73153) with you. I ordered a pair of 40kg dumbells from the site. But the size of the dumbell is so huge that it was not usable for me, I humbly requested a smaller pair 25kgs with credit for balance amt. But your team is denying it.
@we_are_cult This is the response I got. I dont understand first of all the dumbell hasn't been delivered to me even afer 2 weeks. And secondly what is the issue if I want a smaller set? I'm not even asking for a refund! @we_are_cult
If this is not resolved I will to move consumer court
This when one dumbell hasnt even reached me and other one is completely in unused box condition.
I dont understand what could be the challenge here for this exchange. I feel I have a genuine concern which should be understood.