Soumyaranjan Sahu

[Soumyaranjan Sahu @Srsahu2k2]

@SwiggyCares Update: The Swiggy team reached out via call and proactively resolved the issue by acknowledging the gaps in support. They have provided a token of compensation for the inconvenience caused. Appreciate the prompt resolution after escalation. Case closed.

[Soumyaranjan Sahu @Srsahu2k2]

@Swiggy @SwiggyCares @jagograhakjago Update: The Swiggy team reached out via call and proactively resolved the issue by acknowledging the gaps in support. They have provided a token of compensation for the inconvenience caused. Appreciate the prompt resolution after escalation. Case closed.

[Soumyaranjan Sahu @Srsahu2k2]

Terrible service by @Swiggy @SwiggyCares! Delivery partner SRIKANTA MANDAL stole my food (Order ID #241640126563187), blocked my number & lied. Support is delaying my ₹297 refund on my birthday.Complained to National Consumer Helpline(Grievance: 9616406).Shame! @jagograhakjago

[Soumyaranjan Sahu @Srsahu2k2]

@SwiggyCares To everyone replying, @SwiggyCares actually arranged a call just now but unfortunately, I missed it by a minute. I have already DM'ed them that I am waiting. Let's see if they actually call back to resolve this or prove everyone in the comments right. @Swiggy

[Soumyaranjan Sahu @Srsahu2k2]

@SwiggyCares Acknowledged. I am waiting for the call from your team. Please ensure it happens promptly, as this incident has caused me and my family significant mental harassment and distress on a special occasion.

[Soumyaranjan Sahu @Srsahu2k2]

@SwiggyCares @Swiggy You misunderstood. The delivery partner did NOT get paid. He REFUNDED ₹297 via PhonePe after I caught him stealing my food. Swiggy support failed, so I recovered it myself. Now tell me, what is Swiggy doing about my ruined birthday and hours of harassment? @SwiggyCares

[Soumyaranjan Sahu @Srsahu2k2]

@Swiggy @SwiggyCares @jagograhakjago @SwiggyCares Enough with automated templates! You haven't resolved my stolen food issue or processed my ₹297 refund. My complaint with NCH (Grievance No: 9616406) is active. If not resolved in 2 hours, I will escalate this to consumer court.

[Soumyaranjan Sahu @Srsahu2k2]

@Swiggy @SwiggyCares @jagograhakjago I have already shared the Order ID (#241640126563187) and NCH Grievance Number (9616406) in the main tweet. Stop giving automated template replies and initiate my refund of ₹297 immediately.