@Oluwake65023843@UNIONBANK_NG@UNIONBANK_NG telesales agents and contact center agents are the power force of your brand. Unnecessary shifts and the likes makes no difference when your full staff lacks management skills or better still, knows nothing about the job. #TheEnd#HorribleBosses
@Oluwake65023843@UNIONBANK_NG Itโs so sad that it has gotten to this stage. @UNIONBANK_NG look into the state of your staff well being especially those in Oba Akran and Agege: theyโre under paid, no due incentive, no promotion, people get robbed day in day out especially in Agege.
@Oluwake65023843@UNIONBANK_NG Retrain your staff especially the team leads and modify the system. I am sure if you move some of them to sales department they will willingly resign because they cannot hear the heat they serve. @UNIONBANK_NG
@Oluwake65023843@UNIONBANK_NG@UNIONBANK_NG .these agents are humans too. Imagine a team lead cursing and calling agents bastards, retards, unfortunate and all. Why?? I am calling out @UNIONBANK_NG to deal with this once and for all. A toxic space does not bring out the best
@Oluwake65023843@UNIONBANK_NG They always promise โit has been escalated. We are working on itโ yet nothing. To make matter worst, you have team leads who will rather seat and chat and do group calls than work. They will rather put their duties on telesales agent than WORK!!