Stacie

Figuring out life after Heart Transplant.
Photographer, gardener, sunset chaser.

[Stacie @StaciesHeart]

@Seagate @AskSeagate warranty update: still no reply, no tracking number, no NEW replacement drive. Apparently weeks of delays & disruption are considered acceptable customer service. But hey - at least nobody at Seagate has to deal with the consequences of your warranty policy

[Stacie @StaciesHeart]

@Seagate @BBGIntelligence @AskSeagate Warranty update: confirmed eligible for a NEW drive per policy. Fulfillment of that apparently requires weeks of delays & repeated follow-ups. But hey, at least there’s no inconvenience on your end. Good thing warranties are just a customer problem.

[Stacie @StaciesHeart]

@Seagate @Seagate My workflow deserves the promised new replacement drive per warranty policy. Seagate apparently read that as “send whatever drive is lying around.” This replacement process has more bad sectors than my 3-month-old drive drive did. Going on one month no new replacement.

[Stacie @StaciesHeart]

@DellCares Dell Cares *Terms and conditions apply. Actual caring not included. *18+ months of failures, deflection, and data loss. “Dell Cares” is a bold name for a team that’s told me to reinstall the OS three times instead of replacing a lemon system. Still unresolved. #DellSupport

[Stacie @StaciesHeart]

18 months of hardware failures, BSODs, component errors, failed repairs & more. Its time for a lemon replacement @DellCares @MichaelDell #staciesheartjourney #Warranty #MagnusonMoss #ConsumerRights #transplanttough #replacement #FoughtToLive #NowHaveToFightForAWorkingComputer

[Stacie @StaciesHeart]

@DellCares I’m looking for the premium warranty support I paid for.
A 3rd OS reinstall in 12 months won’t fix documented hardware failures. Computer is a lemon and needs to be replaced. I have a service tag and case number. I need this routed to someone who can authorize a replacement.

[Stacie @StaciesHeart]

@Customer_Line__ @UPS you should probably report this account for impersonation before they scam someone

[Stacie @StaciesHeart]

@UPS Why is a driver allowed to not deliver my package for 4 days in a row and there is not a single note as to why? Shows on live map then goes back to hub unloaded and reloaded on a truck 4 days in a row. #theft #ups #heartransplant

[Stacie @StaciesHeart]

@UPS @AmericanExpress @ShopSmall How is it acceptable for a driver to not deliver a package 3 days in a row with no explanation? I can see the live tracking then it goes away.

[Stacie @StaciesHeart]

@awscloud @SwamiSivasubram Over 3 hours of screenshots of being lied to by Amazon agents. How is this acceptable to Amazon?

[Stacie @StaciesHeart]

@UncivilLaw @NatetheLawyer Fantastic news.

[Stacie @StaciesHeart]

@Capcut_CS Ended up waiting 13 hours for a live agent. Never got through. Two weeks of outreach has been ignored. I cannot access paid features. “Customer service, but make it imaginary.” isn't a prompt I asked for.
@capcutapp

[Stacie @StaciesHeart]

@Capcut_CS 6+ hrs in chat que. Still waiting. 2 weeks of emails ignored. Can't access paid features "too many users” @Capcut_CS idea of Pro? Charge you, ghost you, tweet about features you can't access. You cannot provide what I paid for & are ignoring my outreach.

[Stacie @StaciesHeart]

@izzytatumugc @Capcut_CS You got through on chat? I was in queue for 13 hours last night into this morning and nevet got through. Was beginning to wonder if it is a fake support tool.

[Stacie @StaciesHeart]

@FTC @capcutapp @Capcut_CS I buy a membership, cannot acess listed features because platform cannot support # of users. Continues to sell memberships knowing This. Gives said features away to non paying customers. Ignores weeks of outreach for support. deceptive practice?

[Stacie @StaciesHeart]

@capcutapp @Capcut_CS
Over 8 hours waiting in que for live chat. Never reached an agent. Paid customer not able to access paid features and you continue to ignore my outreach. How is this Ok?

[Stacie @StaciesHeart]

@capcutapp Yet paid users receive "too many users try this feature again later" error messages.

[Stacie @StaciesHeart]

@capcutapp Support so silent, I’m starting to think it’s part of the ghost filter.
Two+ weeks ignored. Paid features still not accessible “Too many users, try again later.” Going on 5 hours in que for live chat just tonight. CapCut, this isn’t spooky - it’s shameful.

[Stacie @StaciesHeart]

@meijer 9 times rescheduled. 9. I still don't have my order. This is acceptable to you? @shipt not doing their job is acceptable? @shipt employee laughing when I explained I am disabled and unable to drive while recovering from surgery is acceptable?

[Stacie @StaciesHeart]

@shipt @meijer
Wish I had known a delivery order isn't guaranteed, not only for the time frame, but for it to be actually delivered. Would have been nice to know that a delivery order placed doesn't mean it will actually be delivered. How is this ok?

[Stacie @StaciesHeart]

@meijer @shipt apparently rescheduling a delivery 7 times is considered acceptable? How? @shipt claims they have no requirement to actually deliver any order. Why would anyone partner with them?
#disabled #denieddelivery #americanswithdisabilities