StatusOnce

Real-time status of all OnceHub services

[StatusOnce @StatusOnce]

ISSUE RESOLVED: The issue affecting PayPal payments and preventing paid bookings from being scheduled has been resolved. Paid bookings can now be scheduled successfully. If you continue to experience any issues, please contact [email protected].

[StatusOnce @StatusOnce]

ISSUE UPDATE: Our team has successfully implemented a fix for the issue affecting our PayPal integration following a recent platform update. We will continue to monitor the integration. If you experience any further issues, please contact us at [email protected].

[StatusOnce @StatusOnce]

ISSUE DETECTED: We identified an issue affecting PayPal payments following a recent platform update, which may prevent paid bookings from being scheduled. Our team has identified the cause and is working on a fix. We expect resolution within the next few hours. Updates to follow.

[StatusOnce @StatusOnce]

ISSUE RESOLVED: PayPal has confirmed that the 'Unable to Complete Booking - Temporary Connection Error' on paid bookings has now been resolved. If you continue to experience any difficulties, please don't hesitate to reach out to us at [email protected].

[StatusOnce @StatusOnce]

ISSUE UPDATE: Our teams remain engaged with PayPal to resolve the paid bookings issue causing the "Unable to Complete Booking - Temporary Connection Error" message. Please disable OnceHub payment collection on associated Event Types until further notice. More updates to follow.

[StatusOnce @StatusOnce]

ISSUE UPDATE: We are working with PayPal to resolve the paid bookings issue causing "Unable to Complete Booking - Temporary Connection Error." Please disable OnceHub payment collection on associated Event Types until further notice. We will share updates as they become available.

[StatusOnce @StatusOnce]

ISSUE UPDATE: We are still working with PayPal to resolve the paid bookings issue causing "Unable to Complete Booking - Temporary Connection Error." As a workaround, please keep payment collection disabled on affected Event Types to avoid disruptions. More updates to follow.

[StatusOnce @StatusOnce]

ISSUE UPDATE: We are working with PayPal to resolve the paid bookings causing "Unable to Complete Booking - Temporary Connection Error." Please disable OnceHub payment collection on associated Event Types until further notice. We will share updates as they become available.

[StatusOnce @StatusOnce]

ISSUE UPDATE: We are working with PayPal to resolve the paid bookings issue causing "Unable to Complete Booking - Temporary Connection Error." Please disable OnceHub payment collection on associated Event Types until further notice. We will share updates as they become available.

[StatusOnce @StatusOnce]

To avoid booking disruptions, we recommend temporarily disabling OnceHub payment collection on affected Event Types. We will provide further updates as they become available.

[StatusOnce @StatusOnce]

ISSUE DETECTED: An issue with our PayPal integration is preventing paid bookings from being scheduled and may trigger a "Unable to Complete Booking - Temporary Connection Error." We are actively working with PayPal to resolve this issue.

[StatusOnce @StatusOnce]

ISSUE RESOLVED: The issue causing a 404 error on our “Chat with Support” page has now been resolved. If you continue to experience any issues, please reach out at [email protected].

[StatusOnce @StatusOnce]

ISSUE DETECTED: We’ve identified an issue causing a 404 error on our “Chat with Support” page. Our development team is actively investigating this. For immediate assistance, please contact us at [email protected]

[StatusOnce @StatusOnce]

ISSUE RESOLVED: The issue with one of our service providers that was causing our Support center to not load has been resolved. Our help center at https://t.co/TYUAT0j8ha is now fully operational. If you continue to face any problems, please contact us at [email protected].

[StatusOnce @StatusOnce]

ISSUE DETECTED: We’re currently experiencing an issue with one of our service providers, which is causing our Support Center (https://t.co/fosifbzM6G) to be inaccessible. We will post further updates here as they are available.

[StatusOnce @StatusOnce]

ISSUE RESOLVED: The issue affecting Customer facing links for Routing Forms and ChatBots following today’s scheduled update has been fixed. ChatBots and Routing Forms are now functioning as expected. If you experience any issues, please contact us at [email protected]

[StatusOnce @StatusOnce]

ISSUE DETECTED: We are currently experiencing an issue following today’s scheduled update. As a result, the Customer facing links for Routing Forms and ChatBots are temporarily down. Our team is actively working to resolve this. We will share updates as they become available.

[StatusOnce @StatusOnce]

ISSUE RESOLVED: After monitoring the impact of the website access issue, we can confirm that it was resolved at 9:12 AM UTC. We have not seen any further issues with the relevant service provider. If you continue to experience any issues, please contact us at [email protected].

[StatusOnce @StatusOnce]

INCIDENT REPORT: An outage with one of our service providers prevented users from accessing our website from 8:52–9:12 AM UTC. The issue is resolved and services are operating normally. If you continue to experience any issues, please contact us at [email protected].

[StatusOnce @StatusOnce]

ISSUE RESOLVED: The issue affecting accessibility to our Developer Center links has now been resolved. All pages should be loading as expected, and normal functionality has been fully restored. If you continue to experience any issues, please contact us at [email protected].