@IrishRail A medical emergency would be a far more appropriate way of describing what happened. There was no one with any intention of trespassing, and what happened was a genuine welfare concern. The event needs a full review. I’m happy to help, as it’s important you have the full picture.
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@PassportIRL I've tried a number of times to contact you via the customer service hub, but it consistently says webchat is busy and the phone redirects to an automated message. Can you confirm this is currently operational and if so, what the best time to contact is?