Steve Gilberg

Digital | Marketing | Retail | Analytics | Competitive Swimmer | Dog Lover | Dubious Actor

[Steve Gilberg @SteveGilberg]

@Uber_Support I need to delete my deceased mother's Uber account. I don't have her login. How do I do this?

[Steve Gilberg @SteveGilberg]

@JeffreeStar @Msgisselle1 @WishShopping Yes! I'll never buy from Wish again and will tell my whole Facebook, Instagram and Twitter following. I can't get a refund for items ordered more than two months ago and never received. I can't talk to anyone to resolve this. They avoid all contact with customers. #wishshopping

[Steve Gilberg @SteveGilberg]

@WishShopping Wish is the worst! Don't buy from them. I can't get a refund for items ordered two months ago and not received. No one responds to customer service requests. #wishshopping

[Steve Gilberg @SteveGilberg]

@WishShopping 6-7 weeks later and none of my orders have been delivered. You are a phony business! I want a refund now and there's no way to do that on your website or app. #wishshopping

[Steve Gilberg @SteveGilberg]

Harmonized retail is accepting that all the talk about different channels is not helpful. The customer is the channel and measuring customer engagement is paramount for success. #retail #analytics #omnichannel #shoppertrak https://t.co/cSnFmPLFps

[Steve Gilberg @SteveGilberg]

@SearsHomeServ Sears Home Services can't get it right. 5 no-show technician appointments in a row. I'm taking my business to #ABT. They know how to treat customers. #SearsHome Services #Sears @Sears @abtelectronics

[Steve Gilberg @SteveGilberg]

Who's in charge at @SearsHomeServ? 5 no-show repair appts - waiting at home daily and no one shows up or calls. Horrible service. Don't bother calling them for repair, find a reliable company. @Sears #sears

[Steve Gilberg @SteveGilberg]

@SearsHomeServ WOW! 5 no-show repair appts in two weeks and no one at #Sears cares. Honey, their supervisor said she can't refund my money. I don't believe her.,

[Steve Gilberg @SteveGilberg]

@SearsHomeServ WOW! Horrible customer service, 5 missed repair appts, no call and no refund. NEVER use @SearsHomeServ they're terrible.

[Steve Gilberg @SteveGilberg]

Customers looking for a bargain drove strong #foottraffic for TJX's stores and contributed to their strong quarter. #shopperanalytics #tjx #tjmaxx #retail #marketing #shopping https://t.co/c3wHebAQnM

[Steve Gilberg @SteveGilberg]

These stores are changing the way #retailers and customers think about stores, the shopping experience and the ultimate benefit to the customer. #retail #analytics #shoppertrak https://t.co/zJH3kwInRS

[Steve Gilberg @SteveGilberg]

Implementing rich customer experiences, loyalty programs and customer behavior #shoppinganalytics will assist health and beauty #retail stores combat the 'Amazon effect'. #ShopperTrak #analytics #shopping https://t.co/8va28WIq7D

[Steve Gilberg @SteveGilberg]

Hiring for the holiday shopping season has already begun for many retailers. Brian Field at #ShopperTrak discusses the strategy of hiring and scheduling store staff to ensure customers are well served. https://t.co/IeRJndyEjm https://t.co/1ILF6DZGZ2

[Steve Gilberg @SteveGilberg]

Nordstrom's is doubling down on tech and using it's rich customer database to offer personalized messaging, style advice and local #store services. #shopperanalytics https://t.co/prsyOVytwu

[Steve Gilberg @SteveGilberg]

Wow! Terrible online and phone customer service at @ATTWireless. 90 minutes and four CSRs to take care of a minor billing adjustment.

[Steve Gilberg @SteveGilberg]

Ikea, Home Goods, Bed, Bath & Beyond and Target are America's favorite home category brands. #retail #shopping #analytics #trafficanalytics #shoppertrak #ikea #homegoods #tjx #bedbathandbeyond #target https://t.co/wUXnMaqNHS

[Steve Gilberg @SteveGilberg]

Keep your eye on the prize! 13 Steps to Great Fall Marketing Campaigns. #retail #shopping #analytics #marketing #brickandmortar #shoppertrak https://t.co/qe0Q6WoTQb

[Steve Gilberg @SteveGilberg]

Stiff competition raises the bar for L'Occitane with new, high-tech, experience rich stores. #retail #shopping #marketing #brickandmortar #shoppertrak #loccitane https://t.co/ImP9TaTGEu

[Steve Gilberg @SteveGilberg]

H&M's new interactive mirror with speech and facial recognition is another example technology and retail creating valuable customer experiences. #retail #shopping #marketing #brickandmortar #shoppertrak #h&m https://t.co/hdXndkLIMO

[Steve Gilberg @SteveGilberg]

Impulse purchases generally hold higher profit margins among all store merchandise and are exclusive to brick-and-mortar stores versus online shopping. #retail #shopping #marketing #brickandmortar #shoppertrak https://t.co/R1qlqrxajC