Steven Cooper

[Steven Cooper @StevenC2882099]

@EE It's ridiculous that you don't have a system where I can speak to someone about an issue in realtime. I've placed an order, it's not been delivered, and I've got no remedy available!

[Steven Cooper @StevenC2882099]

@EE I've been waiting all week for a response to an email. My order has been sitting at parcelforce in Birmingham since last Friday. Trying to contact them over the phone is a joke.
To add insult to injury I received an email advising you'd got new stock of the item I ordered

[Steven Cooper @StevenC2882099]

@EE They responded within a matter of minutes when they wanted to take money off me!

[Steven Cooper @StevenC2882099]

@parcelforce And then the call cuts off after 53 minutes on hold on a Saturday morning.

[Steven Cooper @StevenC2882099]

@parcelforce By 'what you do with it' I'm assuming you mean: Having my parcel show as at your Birmingham Depot since the 8th August, not responding to DMs on here, and making me wasting hours of my life on the phone trying to get through to your customer service department(unsuccessfully)!

[Steven Cooper @StevenC2882099]

@EE Really? Because I emailed Monday, Wednesday, and Friday without getting a response.

[Steven Cooper @StevenC2882099]

@EE I'm led to believe that calling this number isn't an option as I placed my order through the online store(order no starting SO), so my only option is via emails which haven't been responded to?

[Steven Cooper @StevenC2882099]

@VirginAtlantic And the time for a response after speaking to someone on the phone and being told that you'll be contacted as a matter of urgency regarding your issue?

[Steven Cooper @StevenC2882099]

@VirginAtlantic how do I get in contact with your customer care team to resolve an issue when they don't respond to emails or the online form?
Out of pocket due to information provided by your customer care team after cancelled flight, and no one will take ownership of the issue!

[Steven Cooper @StevenC2882099]

@TheGNRGiirl Assume you're not watching it on BBC? Can't make his vocals out at all