Stingray Support

Welcome to the support channel of: @Stingray @StingrayMusic @StingrayQello @StingrayMusique @SingrayKaraoke & Stingray iConcerts. Here to help: Mon-Fri/9-5 EST

[Stingray Support @StingraySupport]

Hello! Bonjour! Hola! 👋🏻👋🏿👋🏾
We’re the support team for @Stingray, @StingrayMusic, @StingrayMusique, @KaraokeLounge & #StingrayiConcerts. If something doesn’t go as expected, DM us or tweet @StingraySupport!
⏱️MON-FRI, 9am-5pm EST
🗯English/Français/Español

[Stingray Support @StingraySupport]

@claudia_smh We're so sorry to hear you're having trouble. Are you able to tell us which channel and platform you're on?
- Stingray Customer Experience

[Stingray Support @StingraySupport]

@scott_d_j We're so sorry to hear you're having some trouble there. We recommend powering off your cable box by unplugging it for 30 seconds to see if it resolves the issue. If the problem persists, please reach out to our support team at [email protected] for more help.

[Stingray Support @StingraySupport]

@AtPeace371 Hello Susanne! We experienced a technical issue yesterday that caused some hiccups. It should be resolved now! Let us know if you have any further issues. Thanks!

[Stingray Support @StingraySupport]

@StingrayQello @blakeells @nugsnet Hi Blake! Unfortunately, we don't support nugs any longer. Please reach out to nugs support directly: https://t.co/FgsA3bTkDj Thank you!

[Stingray Support @StingraySupport]

@evans5150 @StingrayQello @bigwhite541 @Madonna @MileyCyrus @TheWho We're so sorry to hear you're not able to access the concerts you want. To assist you, our support team requires the e-mail address associated with your subscription. Please reach out to them at [email protected] and they will be happy to look into the matter for you!

[Stingray Support @StingraySupport]

@Eddie_C_1973 Thanks for reaching out - We are aware of an issue affecting the *Stingray Music* web player service for some users. Our technical team is currently investigating and we hope the issue will be fixed as soon as possible. We apologize for the inconvenience this may...

[Stingray Support @StingraySupport]

@cratic Thank you for reaching out with your details. We are aware of a sync issue currently affecting our 4K channel and are awaiting updates from our technicians. If you notice anything further, our support team will be happy to assist you. They can be reached at musicsupp...

[Stingray Support @StingraySupport]

@vanssa Hello Vanessa! Thanks for your suggestion! We'll make sure to forward your feature request to our Product Team for consideration!

[Stingray Support @StingraySupport]

@stingraymusic @JenngallD Hi Jennifer, so sorry the display is out of sync! Can you send us a screenshot of a Stingray Music channel so we can see which version of Shaw you have?

[Stingray Support @StingraySupport]

@selek437 @stingraymusic Hello Selek, can you please let me know which cable operator you are with?

[Stingray Support @StingraySupport]

@jonismrnibs Hi Jonathan, can you let us know what the name of the channel is that you see is missing?

[Stingray Support @StingraySupport]

@alwaysforL28 Great! We are so happy to hear you are back up and running!

[Stingray Support @StingraySupport]

@alwaysforL28 Can you try turning off your set-top box for 30 seconds and then rebooting it?

[Stingray Support @StingraySupport]

@alwaysforL28 Were you ever able to see artist information on screen?

[Stingray Support @StingraySupport]

@alwaysforL28 So sorry for the delay! The option of showing on-screen information depends on the type of TV service you have. Can you let me know if you normally see on screen artist info and it's just no longer showing?

[Stingray Support @StingraySupport]

@alwaysforL28 Hello Melina, can you let us know who your TV operator is?

[Stingray Support @StingraySupport]

Nous travaillons à régler un problème technique qui affecte actuellement l'application mobile et le lecteur web de Stingray Musique. Le tout refonctionnera très bientôt!

[Stingray Support @StingraySupport]

Hi! We're experiencing a technical issue affecting the Stingray Music mobile app and webplayer. We're working on it and we will be back up and running soon!

[Stingray Support @StingraySupport]

@stingraymusic Hello! We've deleted your Stingray Music account and data as requested. If you need further assistance, please do not hesitate to let us know. Thanks!

[Stingray Support @StingraySupport]

@stingraymusic Please send us a DM with the email address associated with your account and we will make sure to have this data cleared for you!