STORYLINE

From voice to vision. We transform customer + employee insights into breakthrough strategy, innovation, and growth. #CustomerInsights #CX #EX

[Peter Kotsonis @PeteKotsonis]

Most personas fail quietly because they’re designed for the analyst, not the audience. If your stakeholders aren’t getting value from them, that’s not on them - it’s on you. It’s very likely you’ve built your personas for an audience of one.

[STORYLINE @StorylineLLC]

@hklefevre @OGarden_org Ours arrived! Unfortunately the majority of the electrical is dead - the wheel turns but lights, the screen, water pump, etc. are all non-functional. Bit of a buzzkill 😢 will have to wait for customer service to wake in the AM.

[STORYLINE @StorylineLLC]

@hklefevre @OGarden_org It’s real!!!

[STORYLINE @StorylineLLC]

@hklefevre @OGarden_org Nothing yet although the LinkedIn back channel yielded a response.

[STORYLINE @StorylineLLC]

@hklefevre @OGarden_org As a company, we have been experiencing the same treatment from this brand since July. #sademployees #kickstarter #FailFriday

[STORYLINE @StorylineLLC]

6000+ customer quotes, and counting! #customerinsights #ethnography #qualitativeresearch #ethnographic #highered #designthinking #voc #officelife #agencylife #exeternh #nh #verbatim #trusttheprocess #customer #quotes

[STORYLINE @StorylineLLC]

We loved coaching the next gen of #designthinking students @unh -- check out our #workshop agenda here https://t.co/51Dis3FlnP #designthinking #unh #cx #customerexperience #GoWildcats #manchesternh #nh

[STORYLINE @StorylineLLC]

And we’re back! The team wrapped fieldwork in #sanfrancisco #dallas #toledo #birmingham #whew onward to analysis back home in #exeternh #fridayfeeling #ethnography #agencylife #cx #customerexperience

[STORYLINE @StorylineLLC]

End of workday vibes #agencylife #officelife #exeterclassic #cycling #exetercrit #exeternh #nh #critracing #bikerace

[STORYLINE @StorylineLLC]

"We’ve commoditized the brand and homogenized experiences.” <-- We have been mapping product, service & employee exp for years & they are net-negative. Agree w/this research giving permission to shift from automation to creativity! #cx #customerexperience https://t.co/j59XPuSnJT

[STORYLINE @StorylineLLC]

Our #storyboards - awesome for capturing #customerinsights and also for watching the @uswnt crush it today!

#uswnt #gousa #soccer #agencylife #officelife #exeternh #designthinking
16 SECONDS AGO

[STORYLINE @StorylineLLC]

Join us next week at @unh in #manchesternh for our next #workshop, "Design Thinking: A People-Focused Approach to Defining Problems" -- we would love to see you there! #designthinking #unh #gowildcats #nh https://t.co/9BWsQ89aRu

[STORYLINE @StorylineLLC]

We can’t be afraid to ask the hard questions if we want to stay competitive in the age of the customer - even our lunch agrees! #customerexperience #cx #employeeexperience #thursdaythoughts #officelife #agencylife #fortunecookie #exeternh #ageofthecustomer

[STORYLINE @StorylineLLC]

Agree or not with the #GoT finale we think #tyrionlannister was onto something with the power of #stories ! #storytelling #gameofthrones #handoftheking #gotfinale #verbatimoftheday #cx #customerinsights ##customerexperience #employeeexperience #ethnography #marketing #TuesdayTip

[STORYLINE @StorylineLLC]

Your customers are being pulled in more directions than ever before. How can marketers and advertisers break through the white noise? By uncovering their stories &core values! #designresearch #designthinking #CustomerExperience #cx #qualitativeresearch #agencylife #storytelling

[STORYLINE @StorylineLLC]

Everyday is #StarWarsDay in our office (with our #EmpireStrikesBack meeting room) but #MayThe4th has a special place in our hearts! #MayThe4thBeWithYou #agencylife #officelife #designthinking #designresearch #exeternh #nh #BB8

[STORYLINE @StorylineLLC]

Them: "But we surveyed our customers – why are we still left with so many unanswered questions?"
Us:

#cx #customerexperience #designthinking #qualitativeresearch #ethnography #agencylife #GoT

[STORYLINE @StorylineLLC]

We are so happy for our friends -- and now, neighbors in #exeternh -- at @welltolddesign ! Check them out, whether online or next time you swing by our office #gooddesign #nh #lifewelltold #liveinspired #agencylife #officelife

[Well Told @welltolddesign]

WE REBRANDED! We are excited to announce that Uncommon Green is now WELL TOLD. Learn more about our new brand and get a glimpse of what's to come on our snazzy new website - https://t.co/cSwnlEBOEC. #welltolddesign #lifewelltold #liveinspired

[STORYLINE @StorylineLLC]

We couldn’t agree more! #mondaymotivation #nyc #ethnography #designresearch #agencylife #questioneverything #customerexperience

[STORYLINE @StorylineLLC]

We love us some PB&J — and awesome partners like our friends @36creative ! Thanks for the thoughtful message and yummy treat, y’all, we are so thankful to be on your team! #spreadingthelove #agencylife #creativeagency #partnership #teamworkmakesthedreamwork #nh #mondaymotivation