Most personas fail quietly because they’re designed for the analyst, not the audience. If your stakeholders aren’t getting value from them, that’s not on them - it’s on you. It’s very likely you’ve built your personas for an audience of one.
@hklefevre@OGarden_org Ours arrived! Unfortunately the majority of the electrical is dead - the wheel turns but lights, the screen, water pump, etc. are all non-functional. Bit of a buzzkill 😢 will have to wait for customer service to wake in the AM.
"We’ve commoditized the brand and homogenized experiences.” <-- We have been mapping product, service & employee exp for years & they are net-negative. Agree w/this research giving permission to shift from automation to creativity! #cx#customerexperience https://t.co/j59XPuSnJT
Join us next week at @unh in #manchesternh for our next #workshop, "Design Thinking: A People-Focused Approach to Defining Problems" -- we would love to see you there! #designthinking#unh#gowildcats#nh https://t.co/9BWsQ89aRu
WE REBRANDED! We are excited to announce that Uncommon Green is now WELL TOLD. Learn more about our new brand and get a glimpse of what's to come on our snazzy new website - https://t.co/cSwnlEBOEC. #welltolddesign#lifewelltold#liveinspired