Strong-Bridge

We tackle complicated business, customer, and technology transformation challenges.

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[Strong-Bridge @StrngBrdgeCnslt]

In our "Tools of the Trade" series, we break down commonly misused or misunderstood #CustomerExperience tools, like customer #personas. See why the best personas are based on real data: https://t.co/RTH9kBMXzj

[Strong-Bridge @StrngBrdgeCnslt]

Innovation and rapid change are disrupting the way we think about work. Share your vision with industry leaders at The Future of Work Executive Roundtable series in NYC. Join the invite list today: https://t.co/aQiBRhJBv6

[Strong-Bridge @StrngBrdgeCnslt]

Thank you to all who joined us yesterday for an exclusive #CX Executive Roundtable in #Atlanta! We were thrilled to join forces with @verizon to facilitate an insightful discussion with #CustomerExperience leaders across a variety of industries.

[Strong-Bridge @StrngBrdgeCnslt]

We are excited to sponsor @CXLaunchpad this September. Our own Danyel Lagow has been instrumental in designing a curriculum and playbook that will provide tremendous value to attendees at the boot camp and beyond. Register now: https://t.co/y52Etdpbhj

[Strong-Bridge @StrngBrdgeCnslt]

Didn't get a chance to attend the @CXPA_Assoc Insight Exchange? Our own Danyel LaGow and Sandra Mathis identified two key themes that will change how you identify, measure, and grow #CX business value: https://t.co/hytRfRl0mx

#CX2018 #custexp #CustomerExperience

[Strong-Bridge @StrngBrdgeCnslt]

Take a look inside our #CX toolbox to learn more about an often misused and misunderstood instrument: the empathy map.

https://t.co/IoCQNBgY1i

#custexp #CustomerExperience

[Aimee Lucas @Aimee_Lucas]

Great preso by @amandasachsCX at @CXPA_Assoc #CX2018 on Microsoft’s new #CX Community in bringing people together to drive customer obsession.

[Strong-Bridge @StrngBrdgeCnslt]

Employee engagement is essential to successful #CX adoption.

#CX2018 https://t.co/wEKkXXDHEH

[Kitewheel @Kitewheel]

"How do I invest different in better experience, not just for the customer but for the employees?" - Graham Tutton, Comcast
It's a great point! You need to orchestrate a proper #CustomerJourney, as he lays out in other words below.
#cx2018

[Strong-Bridge @StrngBrdgeCnslt]

#CX2018

When starting to connect the #CX, dots begin with an inventory of what #customer information you have.

[Strong-Bridge @StrngBrdgeCnslt]

#CX2018

Want to get your teams onboard with your #CX metrics? Start by determining what your core metric will be and set a baseline.

Be careful and thoughtful when in getting teams on board, especially when tying to compensation.

[Intouch Insight @intouchinsight]

"Enable unexpected acts of kindness, give people a 'wow' moment." Love this! @IsabelleZdatny #CX2018 #cxpa

[Strong-Bridge @StrngBrdgeCnslt]

Struggling to get leadership buy-in for your #CX program? Maybe you’re starting too big. Go smaller. Demo for buy-in. #CXPA2018

[Strong-Bridge @StrngBrdgeCnslt]

“Build an emotional connection with your #customers when designing surveys by incorporating visuals that represent your brand. Make it fun and engaging, not a chore.” David Solana, Co-Founder & Chief Marketing Officer @OPINATOR_CX

[Strong-Bridge @StrngBrdgeCnslt]

#CXPA2018

@comcast is out to make #CX their best product by organizing for action and behaving as a team
#culturechange

[Strong-Bridge @StrngBrdgeCnslt]

#CX2018

Tired of explaining why your #service isn’t up to par? It’s time to make #CustomerExperience your focus.

[Strong-Bridge @StrngBrdgeCnslt]

Looking forward to learning and sharing all things #CX with our fellow @CXPA_Assoc members at the Insight Exchange

[Strong-Bridge @StrngBrdgeCnslt]

If you approach the #ROI of #CX with just metrics, you miss the importance of culture and employee engagement. https://t.co/Vqn1BarnxQ

#CustomerExperience #CustExp

[Strong-Bridge @StrngBrdgeCnslt]

Need help with your #ScaledAgile transformation? Join us in downtown Denver for a Scaled Agile Framework® Meetup, hosted by Strong-Bridge and Envision. We'll be joined by keynote speakers from the Scaled Agile Inc® and Agile Big Picture LLC. Register now: https://t.co/IEUR5fyIXa

[Strong-Bridge @StrngBrdgeCnslt]

Thank you to @andyolen , author of the "Trilogy of Yes", for being a guest speaker at our leadership and sales team breakfast in Seattle last week.

[Strong-Bridge @StrngBrdgeCnslt]

A change in your business is not the same as #businesstransformation. Strong-Bridge consultant Karin Thompson Brown uncovers how powerful questions play a key role in true #transformation: https://t.co/yVtL9wFAyB