@PokemonGoApp The last event I'll participate in. Such a cash cow for you guys! Basically have to farm raids! We do these events as a family for years, usually lots of fun, but lately you're just trying to get money ๐ฐ. Such a shame. We'll geocash instead.
@Matalan email CS six days ago about a delivered order where items arrived damaged and still haven't heard back. Any advice? Do I just take them into store??
@zavvi_cs And the team said, through direct message "thanks for your patience, sorry you feel this way". Are you kidding? Why can't one single CSA actually ADVISE anyone? I just want to cancel my order, I shouldn't have to wait to do this.
@zavvi_cs I want to cancel my entire order, as it's been over three weeks and you clearly aren't delivering it in time for Christmas. Terrible CS in place to buy you time. And it seems the "attempt to cancel entire order" button on your website has been disabled. Reporting to TS.
@zavvi_cs @Danielleaash I need you aswell Jade! Getting nowhere stuck in CS bullshite loop, ordered THREE WEEKS AGO and no sign of my order! If our items aren't coming for Xmas tell us so we can avoid disappointment of our children and loved ones and buy elsewhere!!
@zavvi_cs I responded within an hour, please don't leave me in a confirmation loop, these are presents for children and family, if they aren't coming before Christmas day I need to run out and buy elsewhere! Please let me know what's actually happening. Thank you.
@tomstagg5@papersrock@zavvi_cs It seems this is the only way. My dad is actually an agent for TS and I will be directly complaining tomorrow if my order (three weeks old) is not here, or an acceptable response from CS. Everyone's so worried for Xmas gifts. Shame on Zavvi.
@zavvi_cs @TheLostBoysVamp What about my order that's taken THREE WEEKS and still isn't here? I spent a fortune on Xmas gifts. Seriously recommend you respond either through email or DM. I expect my items by Xmas.