SupportNinja

Helping the world’s fastest growing companies solve for scale with tech-enabled people solutions. 🚀 #Outsourcing2pointOh

[SupportNinja @supportninja]

We're THRILLED to be included for the 6th time on the @Inc #Inc5000 list for 2024! 🎉

With 231% 3-year growth, @SupportNinja is ranked No. 2254.
Learn more 👀
https://t.co/F1yVCc2caW

#SupportNinja #Outsourcing2pointOh #Outsourcing #BusinessGrowth

[SupportNinja @supportninja]

Great things happen when great people come together. 🤝

SupportNinja CEO Craig Crisler welcomes Lacy Eyre, Kelly Stacey, and the Aventus team as we combine ecommerce CX expertise with technology and global capabilities to better serve ecommerce and DTC brands.

[SupportNinja @supportninja]

AI-native CX is changing ecommerce.

Aventus by SupportNinja combines AI technology, ecommerce expertise, and human oversight to automate routine interactions and help brands focus on the customer conversations that matter most.

🔗 https://t.co/Kv6aR14JRi

[SupportNinja @supportninja]

Introducing Aventus by SupportNinja!

We’re bringing AI-native CX solutions to ecommerce brands, combining specialized expertise, AI technology, human-in-the-loop oversight, and continuous optimization.

🔗 https://t.co/0CIH2yForG

[SupportNinja @supportninja]

A confusing return policy can cost ecommerce brands customer loyalty.

Clear terms, consistent answers, proactive updates, and flexibility help turn frustrating returns into better customer experiences.

🔗 https://t.co/kcYmPa6FMh

[SupportNinja @supportninja]

AI can process data at scale. But who ensures the results are trustworthy?

In Forbes Technology Council, SupportNinja CEO Craig Crisler explains why human-led data governance, clear ownership, and accountability remain essential as companies scale AI.

🔗 https://t.co/x2Oj9nOw9z

[SupportNinja @supportninja]

CX transformation takes more than choosing the right technology.

SupportNinja CEO Craig Crisler shares how 10 years of client transformation work shaped MomentumLabs, bringing technology, strategy, and hands-on execution together to improve CX.

🔗 https://t.co/7tSShkGVKT

[SupportNinja @supportninja]

A large backlog prevented a Medicare benefits platform from serving its members efficiently.

SupportNinja redesigned workflows, slashing turnaround times and doubling quarterly order volumes, with zero escalations across 40K+ orders.

🔗 https://t.co/QLEA3BUaXQ

[SupportNinja @supportninja]

AI deployments can fall short when companies focus on individual tools instead of workflows.

CMSWire's Dom Nicastro shares how SupportNinja’s MomentumLabs combines AI, human-in-the-loop AI operations, and workflow redesign to continuously improve CX.

🔗 https://t.co/xUsUZHpCPC

[SupportNinja @supportninja]

How much human involvement does AI actually need?

SupportNinja CEO Craig Crisler explores why effective human-in-the-loop AI operations require clear ownership, defined processes, and human judgment to continuously improve AI performance.

🔗 https://t.co/EV5d6HzrjF

[SupportNinja @supportninja]

Self-service has evolved beyond FAQs and scripted chatbots.

Today, customers can manage accounts, find personalized answers via AI, and resolve routine issues independently.

Successful self-service requires knowing when human support is needed.

🔗https://t.co/MBKJrPj0x6

[SupportNinja @supportninja]

A fitness subscription brand’s chatbot initially deflected just 20% of tickets.

With SupportNinja’s workflow optimization, prompt engineering, and human oversight, deflection reached 60% while improving accuracy.

🔗 https://t.co/Lw1Ybcqy0Z

[SupportNinja @supportninja]

Unanswered messages. Repeated questions. Chatbots that lead nowhere.

In CRM Buyer, SupportNinja CEO Craig Crisler explores the operational gaps behind these CX red flags and how companies can protect customer trust.

🔗 https://t.co/5TOCndXWGb

[SupportNinja @supportninja]

Your knowledge base was built for humans. But can AI actually use it?

AI can’t navigate missing context or outdated instructions like people can. Scaling AI requires rethinking how knowledge is structured, maintained, and governed.

🔗 https://t.co/LxJtfu2Tk9

[SupportNinja @supportninja]

Opening a customer communication channel creates an expectation of response.

In Forbes Technology Council, SupportNinja CEO Craig Crisler explains why automated acknowledgments, routing, and escalation are essential to preventing CX friction.

🔗 https://t.co/K4cNswk0Y9

[SupportNinja @supportninja]

Scaling technical customer support without sacrificing quality.

SupportNinja helped a cybersecurity compliance platform reduce repeat tickets, handle growing demand, and consistently exceed its 4.90 CSAT benchmark.

🔗 https://t.co/QVQcX59I5B

[SupportNinja @supportninja]

Your AI chatbot gave the wrong answer, but your dashboard shows success. 🤔

But was the answer actually correct?

SupportNinja CTO Ken Braatz explores how AI accuracy problems hide behind strong CX metrics and what companies can do to catch them.

🔗 https://t.co/hSiFQUHIyM

[SupportNinja @supportninja]

Your agents can only do so much when company policies work against them. ⚠️

Rigid returns, confusing billing, and difficult cancellations frustrate customers and erode loyalty.

Explore how customer-friendly policies improve CX.

🔗 https://t.co/HZKA1awp6v

[SupportNinja @supportninja]

What if AI’s biggest opportunity is visibility? 👀

In Forbes, SupportNinja CEO Craig Crisler explores how AI can uncover customer friction, reveal broken workflows, and help companies improve CX at scale.

🔗 https://t.co/yUW0KmG5mF

[SupportNinja @supportninja]

From a 1-star to a 4-star BBB rating. ⭐

SupportNinja helped a sports and fan apparel retailer rebuild customer trust, achieve record-high CSAT of 85–90%, and reduce escalated complaints to zero.

See how we did it.

🔗 https://t.co/KQdaHFLs6b

[SupportNinja @supportninja]

AI deployment is just the beginning. 🤖

In 360 Magazine, SupportNinja CTO Ken Braatz discusses why ongoing operational discipline is essential to AI success and how our Human-in-the-Loop AI Operations approach helps companies sustain performance.

🔗 https://t.co/NZywzfqDUY