𝕊ecret Network 𝕊upport Team

Official account of @SecretNetwork's Support Team.

Alter : yczesq96tm

We will never DM First ❌

Never give your passphrase to anyone! Don't trust - verify!

[𝕊ecret Network 𝕊upport Team @SupportSCRT]

We are here to help. Open a ticket on Discord or contact us at the places listed in this tweet. @SecretNetwork $SCRT

Discord: https://t.co/BuBFAhbbiU
ALTER: yczesq96tm
Keybase: https://t.co/2NyfQIXPBP
Contact and Other Info: https://t.co/o0JvhuU2xe

[Sienna Network @sienna_network]

💡 Tip: Enable transaction simulation to prevent errors caused by inaccurate gas estimates! 🧑‍💻 ⚡

1️⃣ Navigate to the bottom-left corner of the Sienna app.
2️⃣ Click on "View settings".
3️⃣ Switch the "Simulate transactions first" toggle button from "OFF" to "ON".

$SIENNA $SCRT

[𝕊ecret Network 𝕊upport Team @SupportSCRT]

Update: *For now* if you sent ERC20 tokens to Secret using Gravity - please use Keplr IBC Transfer to send those tokens back to Gravity using "channel-17" as your source channel. Thanks to @gravity_bridge for the fast response to our inquiry! Open a ticket if you need assistance!

[𝕊ecret Network 𝕊upport Team @SupportSCRT]

Please refrain from sending ERC-20 tokens to Secret using the Gravity Bridge. Example: If you send USDT, your tokens will arrive as IBC USDT, which is not supported on any of front-ends on our side. Working on solutions for users can return their IBC USDT back to Ethereum.

[𝕊ecret Network 𝕊upport Team @SupportSCRT]

Please refrain from sending ERC-20 tokens to Secret using the Gravity Bridge. Example: If you send USDT, your tokens will arrive as IBC USDT, which is not supported on any of front-ends on our side. Working on solutions for users can return their IBC USDT back to Ethereum.

[𝕊ecret Network 𝕊upport Team @SupportSCRT]

@TAlculha Reported

[𝕊ecret Network 𝕊upport Team @SupportSCRT]

In addition to this, if you are having issues moving SCRT from Osmosis to Secret using Osmosis Zone, please try "depositing" via the wrap site or Sienna instead:

https://t.co/CrZ0FWijxg

[𝕊ecret Network 𝕊upport Team @SupportSCRT]

We are aware of issues related to Keplr. Teams are working on resolving issues at this very moment, please be patient :)

In the meantime, you should be able to check your balances with @CitadelDAO wallet until Keplr service is normalized

[𝕊ecret Network 𝕊upport Team @SupportSCRT]

You can onramp to Secret with fiat using @Switchere_com on @sienna_network $SIENNA $SCRT https://t.co/CouzRyUIRT

[𝕊ecret Network 𝕊upport Team @SupportSCRT]

Not comfortable contacting us on Discord? Feel free to hit us up on @AlterDapp : yczesq96tm https://t.co/EjdTonuIq6

[𝕊ecret Network 𝕊upport Team @SupportSCRT]

Bookmark this! Network Status page for @SecretNetwork $SCRT https://t.co/k9coEnZgjN

[ATOM Aligned @ATOM_Aligned]

Shout out to our @SecretNetwork agents and @supportscrt for taking care of the community and helping the newbs. 👏👏

[𝕊ecret Network 𝕊upport Team @SupportSCRT]

We also offer communication via @AlterDapp. We might be a little slower to respond to Alter messages, so feel free to open a ticket on discord first to inform us you wish to speak there. We'll update our information soon with our Alter handle.

[𝕊ecret Network 𝕊upport Team @SupportSCRT]

Sometimes support issues at Secret will result in us asking for decrypted transaction info (this is always optional). We understand Discord is not the best solution for transmitting this data, which is why we are offering a Keybase alternative for sending sensitive information.

[𝕊ecret Network 𝕊upport Team @SupportSCRT]

You can contact our support team and we will add you to a private support room instead of Discord.

@reversesigh1
https://t.co/1W3H9ydO2d

@MrGarbonzo
https://t.co/1m8i7t3UBm

@TheWaffleApe
https://t.co/h4c2LH38q7

[𝕊ecret Network 𝕊upport Team @SupportSCRT]

@Claudio60806907 @CitadelDAO @IBCwallet We specifically singled out staking since that seems to be the most urgent concern based on tickets. But you are correct, sends/receives are perfectly fine for Citadel and Cosmostation as well!

[𝕊ecret Network 𝕊upport Team @SupportSCRT]

There is currently an API issue between Keplr and Secret resulting in errors when trying to engage in transactions on the network. Please wait around 30mins to an hour and try again.

[𝕊ecret Network 𝕊upport Team @SupportSCRT]

@Unlucky_Country @keplrwallet @IBCwallet Hello,

This is an ongoing problem with Keplr, devs are aware and working on it.

If it is to claim, you can import your seedphrase in Cosmostation or https://t.co/8oVnZfcZF8 wallet.

We will do an update on the situation as soon as there is a fix.

[𝕊ecret Network 𝕊upport Team @SupportSCRT]

We are aware of an ongoing situation with @keplrwallet, not allowing some users to issue transactions (account mismatch errors) ⛔️

While it is solved and as a temporary solution, we suggest to install and import your wallet to C1 or @IBCwallet for your basic transactions ✅👇

[𝕊ecret Network 𝕊upport Team @SupportSCRT]

@keplrwallet @IBCwallet https://t.co/cQWJekIY29