Client Escalation Team

[Client Escalation Team @Supportline_HQ1]

Hi there! we are sorry to hear this. Please send us a DM.

[Client Escalation Team @Supportline_HQ1]

Hi there! we are sorry to hear this. Please send us a DM.

[Ernie Trendell @ErnieTrendell]

@NespressoUK - blinking lights - Vertuo Pop
What does it mean when at the end of a brewing cycle you get one orange light (1 second).
The new app says: Descale
Nothing in the manual
Please discuss

[Client Escalation Team @Supportline_HQ1]

Hi there! we are sorry to hear this. Please send us a DM.

[Barry Larson @larso52564]

Fuck chess. Tried playing with this fuck ass guy I work with. Made the first move. Buddy says “oh yea the alligator’s foreskin German nazi opening”. HUH?!?

@Nespresso I haven’t forgotten about your fuck ass #IranMassacre #deprem #ホロ新春ゲーム祭2026 #isfad

[Client Escalation Team @Supportline_HQ1]

Hello, we apologize for the inconvenience. that happened - please follow us so we can help connect you with the team via DM. Thanks you. ^Charlene™ ✨

[Tash @GreatBretten]

@Nespresso @NespressoUK I’ve had my pixie for just over a year and for the first 6 months it was great but every now and then (more often than not) it just drips into the cup rather than a consistent spout of coffee. I’ve tried cleaning it & descaling it - it’s made no difference

[Client Escalation Team @Supportline_HQ1]

Hello there, thank you very much for getting in touch with us. Please follow us and send a direct message for further assistance.

[Kathy Groob @kathygroob]

@NespressoUSA Why are deliveries taking two weeks when they used to be days. Both of recent orders took two weeks....it's not weather.

[Client Escalation Team @Supportline_HQ1]

We are here to help. Kindly reach out to us via direct message so that we can assist you further.

[Marie 👅🎀 @Marie12192009]

Tried to call @NespressoUSA twice due to my machine not pairing for the rinse cycle & was hung up on twice before any help could be offered. And I was just asking for help

[Client Escalation Team @Supportline_HQ1]

We are here to help. Kindly reach out to us via direct message so that we can assist you further.

[Nicola Piggott (nee Richardson) @nikinak84]

@NespressoUK Good Morning, we have a Preloved machine due to our failure of first Vertuo machine in December 2024. We are now experiencing the same problem with this machine and wasting pods. I would not recommend Vertuo machine.

[Client Escalation Team @Supportline_HQ1]

@nikinak84 We are here to help. Kindly reach out to us via direct message so that we can assist you further.

[Client Escalation Team @Supportline_HQ1]

We are here to help. Kindly reach out to us via direct message so that we can assist you further.

[Client Escalation Team @Supportline_HQ1]

Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details, and I’ll be glad to look into this, reach out, and assist. ^Mark

[Leanne Stopforth @LeanneStopforth]

@NespressoUK I am still waiting on a reply

[Client Escalation Team @Supportline_HQ1]

Hello there, thank you very much for getting in touch with us. Please follow us and send a direct message for further assistance.

-customer support

[Murrean @Murrean02]

@NespressoUK Dear Sir, I have a complaint to make regarding a delivery I have just received, I feel I have been fobbed off by one of your colleagues on your Live Chat and would like to contact yourselves to take the matter further.

[Client Escalation Team @Supportline_HQ1]

Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬

[Aaron @AaronT666]

@NespressoUK not happy with my recent order! DPD didn’t attempt to deliver and when received most sleeves were damaged! Not what I expected…

[Client Escalation Team @Supportline_HQ1]

Hello, we deeply sorry for the awful experience and late response from our team. I'm going to link you up directly with our available supervisor whom will assist you. Kindly share your reachable number for a quicker response and assistance.

[Michael Long @mikedlong5150]

@NespressoUSA

I have a Nespresso machine that will not exit the damn descaling. I have been on phone support, I have descaled and rinsed 3 times that I am all our of descaler, and no matter what I end up stuck on the Red/Yellow lights.

It is a De'Longhi model ENV150BM Serial # 242 99d b2m 1213 12e 1ye.

I have been with CS I have tried EVERY SINGLE THING I CAN FIND IN THE INSTRUCTIONS TO CHATGPT TO GROK TO REDDIT and nothing. Still stuck on Red/Yellow.

Since it's De'Longhi branded and was bought as a Christmas gift one year and two months ago I am gathering I am SOL. So if you can direct me to someone that can sell me a new board and I will figure out how to take it apart like my last one (that lasted 5 years) and rebuild the board to get out of this headache of a goat roap.

[Client Escalation Team @Supportline_HQ1]

Hello, we deeply sorry for the awful experience and late response from our team. I'm going to link you up directly with our available supervisor whom will assist you. Kindly share your reachable number for a quicker response and assistance.

[So Much Winning @Eagleeye7361]

@NespressoUSA can’t place an order via website. Can’t place an order with live chat assist via secure payment. Can’t get anyone on the phone number supplied for help. Do you want business or no?

[Client Escalation Team @Supportline_HQ1]

we are sorry to hear this. Please send us a DM.

[So Much Winning @Eagleeye7361]

@NespressoUSA ID: 193465167
Ref: 100374350544

This was a secure link to place the order and was quickly cancelled as they could not process the payment info.
I used two different cards and no luck

[Client Escalation Team @Supportline_HQ1]

I'm sorry to know the issue however to cater to your concerns in the most efficient way possible, we humbly ask you to follow us and send a private message.

Best regards,

- Live Consultant Department

[Leanne Stopforth @LeanneStopforth]

@NespressoUK machine that is 6 months old taken for repair as broken already and potentially away for 3 weeks and not even a complimentary coffee sleeve for the disruption. Absolutely awful customer service via instagram

[Client Escalation Team @Supportline_HQ1]

I'm sorry to know the issue however to cater to your concerns in the most efficient way possible, we humbly ask you to follow us and send a private message.

Best regards,

- Live Consultant Department

[monsstroo @monsstroo]

I was so happy with how fast my @Nespresso order shipped just to have Jitsu deliver to the wrong address 😑 I need coffee!!!!!

[Client Escalation Team @Supportline_HQ1]

I'm sorry to know the issue however to cater to your concerns in the most efficient way possible, we humbly ask you to follow us and send a private message.

Best regards,

- Live Consultant Department

[Client Escalation Team @Supportline_HQ1]

I'm sorry to know the issue however to cater to your concerns in the most efficient way possible, we humbly ask you to follow us and send a private message.

Best regards,

- Live Consultant Department

[Muhammad bin Bakur @Fallatahmb]

@Nespresso im facing problems with online orders

[Client Escalation Team @Supportline_HQ1]

Hey, we're really sorry for the frustration this situation has caused. Please follow back our page so we can assist you directly. Once done, kindly share your full name, email and WhatsApp number and we'll look into this for you right away.

[Franci(ne)sco @Francis41577624]

@Nespresso Eso no sirve he llamado ya 2 veces
.... Tenemos garantía en la cafetera... Y nadie viene a recogerla ... Encima de ser la segunda ya por qué son horribles las vertuo