Service Desk// Travelodge UK

[Service Desk// Travelodge UK @SupporttDesk1]

Hello 👋, we are extremely sorry about this situation with us. Kindly give us a follow back, we would like to respond. Thank you

[Skip Lawrence @KevinLa69259384]

@TravelodgeUK I've had this sign outside my door for 2 days and nobody has bothered to come so im not happy but hey super rooms are nice but staff no so super

[Service Desk// Travelodge UK @SupporttDesk1]

Hello 👋, we are extremely sorry about this situation with us. Kindly give us a follow back, we would like to respond. Thank you

[Service Desk// Travelodge UK @SupporttDesk1]

Hello 👋, we are extremely sorry about this situation with us. Kindly give us a follow back, we would like to respond. Thank you

[Nyetso @Nyetso1]

@TravelodgeUK do you think it acceptable to find chicken bones on the floor of our room and in the bin that our dog has just had in his mouth???????? 😡😡😡😡😡

[Service Desk// Travelodge UK @SupporttDesk1]

Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[Matt @SFDMC5]

@TravelodgeUK I have a flexible/cancelable booking of 3 nights and want to change this to 2 nights. When I try and amend the booking I am being charged more rather than seeing money returned. Can you help please?

[Matt @SFDMC5]

@TravelodgeUK I have a flexible/cancelable booking of 3 nights and want to change this to 2 nights. When I try and amend the booking I am being charged more rather than seeing money returned. Can you help please?

[Service Desk// Travelodge UK @SupporttDesk1]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Service Desk// Travelodge UK @SupporttDesk1]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Craig Wakley @congacraig]

I booked a @TravelodgeUK room for the past weekend. I used their choose your room for the first time. I go and check in and find out my room had been given away as they'd taken my reservation off it. I have been refunded but shan't be using that service again,waste of time

[Service Desk// Travelodge UK @SupporttDesk1]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Sally Howe @pinksal]

@TravelodgeUK Who should a customer call in an emergency?! My husband is staying at Glastonbury and the keycard wouldn’t open the door to the room, where his medication, keys etc were. Receptionist unable to help. Manager on holiday! Has now gained access but very scary.

[Service Desk// Travelodge UK @SupporttDesk1]

Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[Wasi @Was_FFC]

“@TravelodgeUK hi ive tried to contact your customer service via phone and the desk at portsmouth central hotel but your phone lines charge. Can you please message me thanks

[Service Desk// Travelodge UK @SupporttDesk1]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[jezz @cymru26]

DO NOT book anything with @TravelodgeUK

The staff on the phone are rude, the online support agents are just as rude and I have never been so disappointed and so aggravated by a company in my life. Was told I’d get a phone call…. Guess what no phone. Response?

[Service Desk// Travelodge UK @SupporttDesk1]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Service Desk// Travelodge UK @SupporttDesk1]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Service Desk// Travelodge UK @SupporttDesk1]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Tel W @ElTel81]

@TravelodgeUK how long does a cancelled reservation take to put the payment back in to my account?

[Service Desk// Travelodge UK @SupporttDesk1]

Hello, It's unfortunate for the challenge encountered. We would like to closely took at the concern raised. Please follow us and share with us via DM your phone number to allow us probe further.

[HayleyB @hayleyclarebush]

@TravelodgeUK just booked saver room at “Kendal” rather than “Kendal Town”. Realised my mistake immediately, called up, filled out the form to be told it’s my own fault & cannot change. Don’t drive so Kendal is completely unsuitable. Are you really this inflexible?

[Service Desk// Travelodge UK @SupporttDesk1]

Hi👋🏼 Kindly follow us back so that we are able to reach you out via direct message and assist...Pauline 🌹

[Sam McCulloch ✨ @thatsamimac]

I have never stayed in a worse @TravelodgeUK. The only reason we are staying is because in London we will struggle to find somewhere else at this time of year. Is this the level to expect?? (We are all blonde, with very short hair btw)

[Service Desk// Travelodge UK @SupporttDesk1]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[SK @stevenn_kidd]

@TravelodgeUK I cannot believe I am getting ignored from your customer service team! After a horrific 2 night stay with spending near £300 with you guys I would expect better from a big company!!

[Service Desk// Travelodge UK @SupporttDesk1]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Service Desk// Travelodge UK @SupporttDesk1]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[caroline @cansja]

@TravelodgeUK Hi, my daughter and myself have been in touch with cs on multiple occasions, with no resolution, the matter now needs escalating as this isn't what we expected from such a well known hotel brand, please provide your full complaints procedure and ceo details

[Service Desk// Travelodge UK @SupporttDesk1]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Kiki C @KikiC01959566]

@TravelodgeUK Hi, I have made a booking today for a room, but had an error message whilst booking and now I have been charged for two bookings under the same name and charged twice the amount. Tried cancelling but it's a saver rate, so not got a refund. But it was not my mistake.

[Service Desk// Travelodge UK @SupporttDesk1]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Gabriella Donovan @gldonovan3]

Poor service @TravelodgeUK
Been trying to get help regarding a booking for tonight for hours as broken down and unable to amend as happened after 12pm. Spoke to an advisor who said contact customer service but no advisors available and app down for maintenance!