First Support Unit

1.77K Following,8.94K Followers

[John @R8erfan86]

@FedExHelp Do you know why package tracking would not be updated since Tuesday?

[First Support Unit @Suppt_BrandFAQs]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you.

[John @R8erfan86]

@FedExHelp Do you know why package tracking would not be updated since Tuesday?

[First Support Unit @Suppt_BrandFAQs]

@R8erfan86 @R8erfan86 Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you.

[First Support Unit @Suppt_BrandFAQs]

@R8erfan86 Hi there, that doesn't sound ideal, send a message on DM, please.

[B @B_R3AL]

@FedExHelp my item said delivery failed today due to “business being closed”. But the delivery address is a residential address…can you help?

[First Support Unit @Suppt_BrandFAQs]

@B_R3AL Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you.

[First Support Unit @Suppt_BrandFAQs]

@B_R3AL Hi there, that doesn't sound ideal, send a message on DM, please.

[First Support Unit @Suppt_BrandFAQs]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you.

[Jake @JakeRomans12]

Hey @FedExHelp and @FedEx, why is it that when my family waits ALL day for this urgent overnight package… and we’ve been tracking it all day… and we are sitting a few feet from the front door… you suddenly delay it by TWO DAYS because “customer not available?”
BOYCOTT FEDEX

[First Support Unit @Suppt_BrandFAQs]

@JakeRomans12 Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you.

[JB Schroeter @jbschroeter2017]

@FedEx @FedExHelp here’s a shoutout to the delivery driver for delivering my package at the wrong address. No big deal..just my medication I need. Wonderful service.

[First Support Unit @Suppt_BrandFAQs]

@jbschroeter2017 @jbschroeter2017 Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you.

[Michelle Batton @TransLady2026]

@FedExHelp I sent you a message I want my mom package delivered asap

[First Support Unit @Suppt_BrandFAQs]

Hi there, that doesn't sound ideal, send a message on DM, please.

[Michelle Batton @TransLady2026]

@FedExHelp I sent you a message I want my mom package delivered asap

[First Support Unit @Suppt_BrandFAQs]

@TransLady2026 @TransLady2026 Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you.

[First Support Unit @Suppt_BrandFAQs]

@TransLady2026 Hi there, that doesn't sound ideal, send a message on DM, please.

[First Support Unit @Suppt_BrandFAQs]

Hi there, that doesn't sound ideal, send a message on DM, please.

[Jonathan Phillips @jonphillips01]

Day Two of @FedEx marking a package will be delivered today to only wait all day again to get another message that it will now be the next day. @FedEx is awful, day two. @FedExHelp

[First Support Unit @Suppt_BrandFAQs]

@jonphillips01 @jonphillips01 Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you.

[Ryan @thesmittypoo]

@FedEx @FedExHelp Can you please help me understand why a shipment that has a shipping profile on my account, that has had multiple shipment sent to and delivered, suddenly is being marked as undeliverable?

[First Support Unit @Suppt_BrandFAQs]

Hi there, that doesn't sound ideal, send a message on DM, please.

[Ryan @thesmittypoo]

@FedEx @FedExHelp Can you please help me understand why a shipment that has a shipping profile on my account, that has had multiple shipment sent to and delivered, suddenly is being marked as undeliverable?

[First Support Unit @Suppt_BrandFAQs]

@thesmittypoo Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you.