Surabhi Miah

Marketing and PR professional. A wordsmith in action, in love with everything creative!

[Surabhi Miah @Surabhiness]

@AmazonUK why does the cost of products under the prime event keep changing?

[Agrantec @Agrantec]

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[Surabhi Miah @Surabhiness]

@PullmanEiffel @AccorHotels_FR @Eurostar As we were to come tomorrow which we can’t now I don’t see the point of your tweet. I sent the booking ref to your twitter and Facebook team. I also called your booking team 5 times and we emailed all the details twice.

[Surabhi Miah @Surabhiness]

@AccorHotels_FR @PullmanEiffel for two days we have been chasing your team for changing our booking as our @eurostar was cancelled. Today we were promised that a change in date was ok and that we can finally relax and look forward to our trip. 1/2

[Surabhi Miah @Surabhiness]

@AccorHotels_FR What you have done is make us run pillar to post for 3 days. Your team agreed to change our travel date and then went back on their word. Is this how you treat your paying customers before they come to your hotels hoping to mark their special occasions? So heartbroken.

[Surabhi Miah @Surabhiness]

@pullmanhotels @AccorHotels_FR Hi, we’ve just been informed our @Eurostar for this weekend has been cancelled. We were staying at yours to mark our 11 year anniversary but now cannot make it. Can you please help with a change in date or refund?

[Surabhi Miah @Surabhiness]

@AccorHotels_FR @PullmanEiffel we just received an email to say you will not change our date or give us a refund. Why would would you agree to the change & then refuse it? The trip was meant to be a treat but it has become a complete nightmare!

[Surabhi Miah @Surabhiness]

@Eurostar since you cancelled our train I’ve been chasing our hotel @AccorHotels_FR for change in bookings, looking for new trains etc. A 11 year anniversary celebration to the city of romance has turned into a fiasco!

[Surabhi Miah @Surabhiness]

@AccorHotels_FR Hi, we are still awaiting an email from your team confirming our change in date. I’ve sent you details by DM. Need to rebook our travels and our scheduled date was this Saturday. Your help in this is much appreciated!

[Surabhi Miah @Surabhiness]

@easysupport_wp I’m using the ocean WP theme for my website and my sidebar and it’s widgets seem to have jumped from my blog page to homepage. How can I restore it please?

[Surabhi Miah @Surabhiness]

Almost 2019! Where has the year gone?!

[Surabhi Miah @Surabhiness]

@HeathrowAirport Thank you!

[Surabhi Miah @Surabhiness]

@HeathrowAirport Hi, I’m trying to book special assistance (wheelchair) for my mother. What number can I call to book this for her please?

[Surabhi Miah @Surabhiness]

@OmniServLtd @HeathrowAirport I am unable to DM. Can you please DM me and I’ll reply back with my details. Thanks.

[Surabhi Miah @Surabhiness]

2 weeks ago my elderly mother was ill treated by a @OmniServLtd staff Denzel at @HeathrowAirport. Filled forms, gave details- the works only to receive this response! Complete lack of understanding and empathy- I give up!

[Surabhi Miah @Surabhiness]

@OmniServLtd @HeathrowAirport 3 weeks on, no response from your team with regards to my detailed complaint. Not one call or email of acknowledgement. No action against the staff member. Great service!

[Surabhi Miah @Surabhiness]

@airindiain so far I have tweeted, called, emailed and facebooked you regarding my compliant. At no point has anyone acknowledged the distress caused nor has anyone taken the details. I was sent a feedback form to fill via your Facebook chat. I am aghast at your customer service.

[Surabhi Miah @Surabhiness]

@HeathrowAirport I have sent the Dm with all the details especially the staff member Denzel’s information.

[Surabhi Miah @Surabhiness]

@HeathrowAirport @airindiain your staff member Denzel/Danzel (he refused to give me his name) at the luggage drop off in terminal 2 threatened my elderly mother until another member of staff had to intervene and apologize! Is this the customer care you provide?