@makemytripcare@makemytrip@makemytripcare@deepkalra@RajeshMagow How can your platform deduct double the amount in the 1st place?? How can an online travel portal have such a critical bug relate to payment!! This is so risky for customers!!! And its been 20 days now and thrz no refund yet!!
@makemytrip@makemytripcare Booking ID NF78182310664848. Amount deducted twice & d refund not yet processed. Thrz absolutely no way 2 reach out to ur customer care executive and ur stupid chatbot and IVR keeps the customer wandering forever in the dark! #patheticcustomerservice
@deepkalra@RajeshMagow u need to work on the flow of your IVR and chatbot. Not all queries can be answered by bots. Thr should be a way to reach out to customer care executive, especially in case of grievance and that too when double amount is deducted due to ur platform glitch!
@sbigeneral Policy no. 15647160. Complaint no. 1004702215. Policy renewed on 10th Dec'20, its been over 20 days but I am yet to receive policy copy. [email protected] and [email protected] never respond to the escalations!! Pathetic customer care!!!
Shrikant Navelkar, Director Clover Infotech, will be sharing his views on “Empowering businesses through #DigitalTransformation” at the Techno Intelligence e-Conclave 2020.
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