I have moved from a supporter of @furlenco to being one who strongly despises of them for their poor customer support. Will not be suggesting their services to anyone. They do not value their customer’s time and charge premium fees for nothing in return.
@105Tanyarai@FURLENCO@FurlencoSupport Exactly!! I’ve been talking to customer care all day. And to make matters worse, they don’t even give a time slot. They say that return will happen between 8AM and 8PM!!! Who has that kind of time to stay at home the whole day waiting for @FURLENCO
Extremely terrible service by @FURLENCO@FurlencoSupport Raised a request for return pick up, have had to coordinate this for the past two weeks and yet the pick up is not completed.
@FurlencoSupport@FURLENCO I cannot be responsible for beyond today for your product. The whole point of renting is so that I can dispose of it easier. If it takes this much time, I could have sold a product that I had owned. Defeats the purpose of renting from furlenco
@FurlencoSupport@FURLENCO I’ve been in conversation with multiple customer representatives over the last two weeks. No resolution yet. This is absolutely unacceptable.
Only reason for choosing @FURLENCO over the other players in the market was the hope of better service. No point is paying premium and getting sub-standard support