Jake M

[Jake M @Swimbikejake]

Stuck on the runway for two hours with my pregnant wife and @AmericanAir gives us each 1 cup of water and no food. Delays happen, but AA should be prepared for them and poor communication is unacceptable #AmericanAirlines #CustomerService #flying

[Jake M @Swimbikejake]

@EmiratesSupport @emirates for $5,000 per ticket, I expect better than that response. #emirates #customerservice

[Jake M @Swimbikejake]

@IRONMANtri missed the broadcast - NBC says next airing is 12/20, can I watch on demand/online before then?

[Jake M @Swimbikejake]

@AmericanAir that doesn't help me get to the meeting that I am missing this morning.

[Jake M @Swimbikejake]

@AmericanAir app lists wrong gate, miss my flight, guest services says I checked app too early. Wrong gate still listed 5 min after takeoff.

[Jake M @Swimbikejake]

Thank you to Chantel from @HiltonHelp for her prompt resolution of my issues! Took three tries but #hilton came through in the end!

[Jake M @Swimbikejake]

@HiltonHelp I can't DM when you don't follow me.

[Jake M @Swimbikejake]

Emailed @HiltonWorldwide a week ago, DMed @HiltonHelp this week. No response from either one. #hilton #customerservice

[Jake M @Swimbikejake]

Bugs in my bed giving new meaning Hilton GARDEN Inn, wet towels too - $300/night room. #hilton #overpriced @HiltonWorldwide @HiltonHHonors

[Jake M @Swimbikejake]

Had no idea that @GovGaryJohnson is a fellow #ironman. Let's go for a training swim/bike/run next time you're in DC!

[Jake M @Swimbikejake]

@DCDPR botches Francis dog park so @DCPoliceDept stations an officer at the soccer field to monitor dog owners. @DCGovWeb at its finest!

[Jake M @Swimbikejake]

@IRONMANtri can you recommend a public pool to train in in Paris?

[Jake M @Swimbikejake]

@DaveScott6x making the jump from top 5-10% AG to winning my AG and going to Kona. Top piece of advice? #AskDave

[Jake M @Swimbikejake]

Killer race results from the @DaveScott6x Intermediate Half IM plan! Looking forward to building on swim and bike PRs in 2016.

[Jake M @Swimbikejake]

Concerned that as they expand, @IRONMANtri will care less and less about individual race experiences. Better support with @Challenge_Famil

[Jake M @Swimbikejake]

Called/emailed @IRONMANtri two weeks ago to discuss terrible on course support at Miami 70.3 - still waiting for a response.

[Jake M @Swimbikejake]

@leandacave will you be at the Miami 70.3 next weekend?

[Jake M @Swimbikejake]

@united at its finest - 300 person flight, 3 hours late; 2 agents manning customer service center to help w connections @UAListheworst

[Jake M @Swimbikejake]

@CharlesAllenW6 @Shawington shots fired last night around 12:30 pm? Several people at CMO thought they heard them.

[Jake M @Swimbikejake]

@CharlesAllenW6 the type of action that Shaw needs. Thank you!