@British_Airways@British_Airways it wasn’t the delays - that happens - it was the terrible way it was dealt with. No ground staff updating us. Lack of empathy from the air staff. All very unedifying. The focus is on profits only and not customers. Not a good long term plan.
@British_Airways Left ATL Thursday night. Advised this morning that our bags are still there. Here for my daughter’s engagement party. My wife’s dress is in those bags.
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